Method and system for managing business deals

ABSTRACT

In accordance with embodiments, there are provided mechanisms and methods for managing business deals. The mechanisms and methods for managing business deals may enable embodiments to provide a dynamic and interactive user-interface including any combination of contacts, accounts, opportunities, allowing users to create tasks, events, leads (e.g., from Data.com), reports, dashboards, instant messenger, external deal spaces, email service (e.g., Outlook), a cloud-based productivity suite for businesses that allows work on any device (e.g., Google apps), mobile access, private messaging, lead management, mass email templates, social media monitoring (e.g., from Radian6), role-based sharing and security, and/or additional storage, for example. In an embodiment, the number of contacts may be unlimited.

INCORPORATION BY REFERENCE

An Application Data Sheet is filed concurrently with this specificationas part of the present application. Each application that the presentapplication claims benefit of or priority to as identified in theconcurrently filed Application Data Sheet is incorporated by referenceherein in its entirety and for all purposes.

COPYRIGHT NOTICE

A portion of the disclosure of this patent document contains materialthat is subject to copyright protection. The copyright owner has noobjection to the facsimile reproduction by anyone of the patent documentor the patent disclosure, as it appears in the Patent and TrademarkOffice patent file or records, but otherwise reserves all copyrightrights whatsoever.

FIELD OF THE INVENTION

The current invention relates generally to methods and system formanaging business deals in a database network system.

BACKGROUND

The subject matter discussed in the background section should not beassumed to be prior art merely as a result of its mention in thebackground section. Similarly, a problem mentioned in the backgroundsection or associated with the subject matter of the background sectionshould not be assumed to have been previously recognized in the priorart. The subject matter in the background section merely representsdifferent approaches, which in and of themselves may also be inventions.

Many small businesses use disorganized ways of tracking contacts anddeals, such as, through a combination of spreadsheets and a low-end crmproduct. Methods are needed for small businesses to track and organizebigger deals at a reasonable budget.

In conventional database systems, users access their data resources inone logical database. A user of such a conventional system typicallyretrieves data from and stores data on the system using the user's ownsystems. A user system might remotely access one of a plurality ofserver systems that might in turn access the database system. Dataretrieval from the system might include the issuance of a query from theuser system to the database system. The database system might processthe request for information received in the query and send to the usersystem information relevant to the request. The rapid, secure, easy touse, and efficient retrieval of accurate information and subsequentdelivery of this information to the user system in a manner that is easyto understand has been, and continues to be, a goal of administrators ofdatabase systems.

Unfortunately, the user of conventional database approaches for managingbusiness deals might be slow and inefficient.

Accordingly, it is desirable to provide techniques enabling a user tomanage business deals in a multitenant database system to improveperformance, security, efficiency, and the ease of use of the databasesystem.

BRIEF SUMMARY

In accordance with embodiments, there are provided mechanisms andmethods for managing business deals. The mechanisms and methods formanaging business deals may enable embodiments to provide a dynamic andinteractive user-interface including unlimited contacts, accounts,opportunities, allowing users to create tasks, events, leads (e.g., fromData.com), reports, dashboards, instant messenger, external deal spaces,email service (e.g., Outlook), a cloud-based productivity suite forbusinesses that allows work on any device (e.g., Google apps), mobileaccess, private messaging, lead management, mass email templates, socialmedia monitoring (e.g., from Radian6), role-based sharing and security,and additional storage. The ability of embodiments to provideinteraction with social media, email, and other business apps may enablethe user to more efficiently manage business deals. Many smallbusinesses use disorganized ways of tracking contacts and deals, suchas, through a combination of spreadsheets and a low-end crm product.Methods are needed for small businesses to track and organize biggerdeals at a reasonable budget. In an embodiment (and by way of example),a method for managing business deals in a multi-tenant environment isprovided. The method includes receiving a request for a subscriptionassociated with managing business deals. In response to receiving therequest, a dynamic and interactive user-interface is sent from a hostmachine. A request to add on-demand system features and socialcommunication tools is received. In response, on-demand system featuresand social communication tools are added by the host machine. A requestto set user-defined operability is received. In response, user-definedoperability is set by the host machine (the machine has a processor anda memory for storing the user-defined operability).

Although in an embodiment the managing of business deals is implementedvia an on-demand multitenant database, the managing of business deals isnot limited to multi-tenant databases nor deployment on applicationservers. Embodiments may be practiced using other databasearchitectures, i.e., ORACLE®, DB2® by IBM and the like without departingfrom the scope of the embodiments claimed.

Any of the above embodiments may be used alone or together with oneanother in any combination. The one or more implementations encompassedwithin this specification may also include embodiments that are onlypartially mentioned or alluded to or are not mentioned or alluded to atall in this brief summary or in the abstract. Although variousembodiments may have been motivated by various deficiencies with theprior art, which may be discussed or alluded to in one or more places inthe specification, the embodiments do not necessarily address any ofthese deficiencies. In other words, different embodiments may addressdifferent deficiencies that may be discussed in the specification. Someembodiments may only partially address some deficiencies or just onedeficiency that may be discussed in the specification, and someembodiments may not address any of these deficiencies.

BRIEF DESCRIPTION OF THE DRAWINGS

In the following drawings like reference numbers are used to refer tolike elements. Although the following figures depict various examples ofthe invention, the invention is not limited to the examples depicted inthe figures.

FIG. 1 illustrates a block diagram of an example of a mobile multitenantenvironment wherein a system and method for managing business dealsusing an on-demand database service might be used;

FIG. 2 illustrates a block diagram of an example of an app store for asystem and method for managing business deals using an on-demanddatabase service;

FIG. 3 illustrates a block diagram of an example of a businessmanagement app (e.g., dealpath app) for a system and method for managingbusiness deals using an on-demand database service;

FIG. 4 illustrates a block diagram of an example of a set-up routine fora system and method for managing business deals using an on-demanddatabase service;

FIG. 5 illustrates a block diagram of an example of a graphic userinterface (GUI) for a system and method for managing business dealsusing an on-demand database service;

FIG. 6 illustrates a block diagram of an example of a side navigationbar for a system and method for managing business deals using anon-demand database service;

FIG. 7 illustrates a block diagram of an example of a my deals functionfor a system and method for managing business deals using an on-demanddatabase service;

FIG. 8 illustrates a block diagram of an example of a cross navigationbar for a system and method for managing business deals using anon-demand database service;

FIG. 9 is an operational flow diagram illustrating a method of settingup a method of managing business deals in an embodiment.

FIG. 10 is an operational flow diagram illustrating a method of using amethod of managing business deals in an embodiment.

FIG. 11 is an operational flow diagram illustrating a method of creatingand scheduling an event in a method of managing business deals in anembodiment.

FIG. 12 is an operational flow diagram illustrating a method of creatingand scheduling a task in a method of managing business deals in anembodiment.

FIG. 13 is an operational flow diagram illustrating a client side methodof managing business deals in an embodiment;

FIG. 14 is an operational flow diagram illustrating a server side methodof managing business deals in an embodiment;

FIGS. 15-20 are screenshots illustrating an example user interfacescreen for downloading apps for a method of managing business deals inan embodiment.

FIGS. 21-22 are screenshots illustrating an example user interfacescreen for downloading a dealpath app for a method of managing businessdeals in an embodiment.

FIGS. 23-24 are screenshots illustrating an example user interfacescreen for opening a dealpath app from an electronic device for a methodof managing business deals in an embodiment.

FIGS. 25-33 are screenshots illustrating an example user interfacescreen for setting up a method of managing business deals in anembodiment.

FIGS. 34-42 are screenshots illustrating an example user interfacescreen for adding an event for a method of managing business deals in anembodiment.

FIGS. 43-48 are screenshots illustrating an example user interfacescreen for adding a task for a method of managing business deals in anembodiment.

FIGS. 49-61 are screenshots illustrating an example user interfacescreen for taking a tour of a method of managing business deals in anembodiment.

FIGS. 62-73 are screenshots illustrating an example user interfacescreen for sharing posts in a method of managing business deals in anembodiment.

FIGS. 74-96 are screenshots illustrating an example user interfacescreen for using a method of managing business deals after it has beenset up in an embodiment.

FIGS. 97-111 are screenshots illustrating an example user interfacescreen for purchasing a method of managing business deals in anembodiment when a customer requests a discount.

FIG. 112 illustrates a block diagram of a server for a method and systemof managing business deals in an embodiment;

FIG. 113 illustrates a block diagram of a system in which an on-demanddatabase service may be used.

FIG. 114 illustrates an embodiment of the environment of FIG. 113 andvarious possible interconnections between these elements;

FIG. 115 illustrates a flow diagram of an example of a method of usingthe environment of FIG. 113 ;

FIG. 116 illustrates a flow diagram of an example of a method of makingthe environment of FIG. 113 ;

DETAILED DESCRIPTION General Overview

Systems and methods are provided for a method of managing businessdeals.

As used herein, the term multi-tenant database system refers to thosesystems in which various elements of hardware and software of thedatabase system may be shared by one or more customers. For example, agiven application server may simultaneously process requests for a greatnumber of customers, and a given database table may store rows for apotentially much greater number of customers. As used herein, the termquery plan refers to a set of steps used to access information in adatabase system.

Next, mechanisms and methods for providing methods of managing businessdeals will be described with reference to example embodiments.

The following detailed description will first describe systems andmethods of managing business deals in accordance with aspects andembodiments. Methods of using the system and methods of managingbusiness deals are then detailed. Screenshots showing aspects of thesystems and methods of managing business deals are then detailed.Following the description of screenshots, the system for using themethods is described.

FIGS. 1-8 illustrate bock diagrams of representative systems for methodsof managing business deals in an embodiment.

FIG. 1 illustrates a block diagram of an embodiment of a mobilemultitenant system 100 for methods of managing business deals which mayinclude embodiments of sell 102, market 104, tools 106, service 108 andwork 110. The elements previously listed will be discussed in detailsubsequently in the specification. In other embodiments, system 100 maynot have all of the elements or components listed above and/or may haveother elements or components instead of or in addition to those listed.

In at least one embodiment, the mobile multitenant database includestools for business deal management that provides tools and functionsrelated to selling, marketing, tools, service, and work. These functionsmay interact to create a strong business environment.

Sell 102 provides tools that allow a user or business using themultitenant database to keep track of sales to customers, to identifypossible customers (e.g., leads), to calendar customer meetings, andother functions related to selling a product or service.

Market 104 provides tools that allow a user or business using themultitenant database to market their business. Marketing tools includeadvertising, email templates, branding, trademarks, and other functionsrelated to marketing.

Tools 106 provides miscellaneous business tools and functions that allowthe user or business using the multitenant database to sell, market,produce, and protect a product or service. Business tools 106 mayinclude platform developer, administration, etc.

Service 108 provides functions that help a user or business using themultitenant database with customer relationships. Tools for customerrelationships may include call center, and help desk.

Work 110 provides functions that allow a user or business using themultitenant database to find services for work productivity. Workproductivity functions may include apps for human resources, accounting,management, etc. (e.g., work.com).

FIG. 2 illustrates a block diagram of an embodiment of a system forselling apps 200 for methods of managing business deals which mayinclude embodiments of business management app 202, and other apps 210,including: web app monitor app 212, customer support app 214, socialmedia monitoring app 216, and website design app 218. The elementspreviously listed will be discussed in detail subsequently in thespecification. In other embodiments, system 200 may not have all of theelements or components listed above and/or may have other elements orcomponents instead of or in addition to those listed.

As part of the user-defined operability of methods and systems formanaging business deals the user may choose the applications associatedwith the user's account. The system for selling apps 200 functions toprovide a user with a choice of these applications that, when usedtogether, or alone provide a dynamic and interactive user-interface fora business, including but not limited to, business management, customersupport, social media monitoring, and website production.

Business management app 202 functions to track, plan and/or close auser's deals. In at least one embodiment, the business management app202 is a dealpath app. Business management app 202 providesfunctionality for systems and methods of managing business deals byproviding a dynamic and interactive user-interface including unlimitedcontacts, accounts, opportunities, allowing users to create tasks,events, leads (e.g., from Data.com), reports, dashboards, instantmessenger, external deal spaces, email service (e.g., Outlook), acloud-based productivity suite for businesses that allows work on anydevice (e.g., Google apps), mobile access, private messaging, leadmanagement, mass email templates, social media monitoring (e.g., fromRadian6), role-based sharing and security, and additional storage. In atleast one embodiment, a developer for the parent company (e.g.,salesforce) may test applications (e.g., using sandbox). In addition tothe business management app 202 (e.g., the dealpath app), the user maychoose other apps 220 to create the user-defined operability of themethod.

In at least one embodiment, the other apps 210 may be any apps inaddition to those listed below that may provide tools and functionsinvolved in the management of business deals.

Web app monitor app 212 is an application that allows the user tomonitor web applications in real time. In at least one embodiment, theweb app monitor app is loggr. In at least one embodiment, the monitorapp (e.g., loggr) provides tools and functions via a control panel withevent logging, user monitoring, analytics, notifications and the abilityto track performance metrics.

Customer support app 214 provides tools and functions for the userand/or a small business to grow support teams and create customersupport such as call center, multilingual help, helpdesk, a blog, and alibrary of information about customer support. In at least oneembodiment, customer support app 214 is Desk.com.

Social media monitoring app 216 provides tools and functions for socialmedia monitoring, engaging and sharing tools, social marketing andtracking. In at least one embodiment, social media monitoring app 216 isRadian6.

Website design app 218 provides tools and functions for contentmanagement, the ability to design and publish websites, the ability todesign social pages, and mobile experiences. In at least one embodiment,website design app 218 is Site.com.

In at least one embodiment, any of the apps 202-218 may be purchasedand/or downloaded from an app store. In at least one embodiment, any ofthe apps 202-218 may be previewed via a video to allow a user to decideif the user wants to download the app. FIGS. 15-20 provide examples ofother apps and how to download them from an app store.

FIG. 3 illustrates a block diagram of an embodiment of a businessmanagement app 300 (e.g., a dealpath app) for methods of managingbusiness deals (see also 202 in FIG. 2 ), which may include embodimentsof GUI 302, setup routines 304, contacts 306, tasks 308, Deal Space 310,events 312, files 314, calendar 316, quotes 318, invoices 320, my deals322, upgrade 324, email application 326, leads 328, reports 330,accounts 332, reminder generator 334, dashboards 336, opportunities 338,productivity apps 340, instant messenger 342, private messaging 344,lead management 346, mass email templates 348, social media monitoring350, additional storage 354, and security 356. The elements previouslylisted will be discussed in detail subsequently in the specification. Inother embodiments, system 300 may not have all of the elements orcomponents listed above and/or may have other elements or componentsinstead of or in addition to those listed.

The graphical user interface (GUI) 302 functions to provide a userinterface for a system and methods for managing business deals. The GUIis explained in more detail in FIG. 5

Setup routines 304 function to set up one or more deals, and setuproutines 304 may include routines for tracking a deal, invitingparticipants to a deal and planning meetings, tasks, etc for a deal.Setup routines 304 is explained in more detail in FIG. 4 and examples ofsetup routine screenshots are shown in FIGS. 28-29 (track), FIGS. 30-31(Plan) and FIGS. 32-33 (invite).

Contacts 306 may include leads for making deals, customers, teammembers, persons working on a deal with the user, and any contacts takenfrom any of the user's social media or email sites. The contacts link306 in the business management app (e.g., a dealpath app) functions tosend the user to a contacts page where the user may edit, add, or removecontacts. The user may also pull in contact information from a user'sphone, email, and/or social networking sites. The contacts from socialnetworking sites may be accessed by the system with the user's consent.Contacts may be a link in a navigation bar, a button on a webpage and/ora field. Contacts 306 may be accessed in a variety of ways, includingbut not limited to the side navigation bar in the business managementapp (e.g., a dealpath app), when sharing a file or sending an email(contacts are discussed in further detail in FIGS. 6, and 10 ).

Tasks 308 provides a method for a user to set up tasks to be completedfor a given deal or deals. The types of tasks 308 may include calling,reviewing, following up, asking, working on, etc. For example, callingmay involve setting up a task for one or more team members to call theprimary contact at another company involved in a deal by a certain date.Tasks may be set up by accessing a link in a navigation bar, a button ona webpage and/or a field. Tasks are explained further with reference toFIGS. 6, 10, 76 and 95 . The tasks may be set up by the user or a teammember to be completed by one or more team members and/or the user.

Deal space 310 may be a secure site for the user and a customer to workout a deal. Deal space may be a secure, brandable, private website forcommunicating directly with the customer involved in the deal. Thus,there may be multiple deal spaces for each user that are associated withdifferent deals and/or with different customers. Deal space 310 providesstorage and functions for managing one or more deals. In at least oneembodiment, the deal space is secure and may be shared with one or moremembers of a team, customers, or outside venders for a given deal. Dealspace 310 may include a webpage, which may automatically be generated bysharing a file with a customer. In at least one embodiment, after thedeal space page is generated, the deal space may be altered by the userto fit the user's needs. FIG. 70 provides an example of a deal spacepage.

Events 312 functions to set up events to be completed for a given dealor deals by the user and/or team members. The types of events 312 thatmay be set up may include meetings, site visits, pitches, presentations,reviewing or analyzing files, budgets, or any type of activity thatmight be involved in managing a deal. Events may be a link in anavigation bar, a button on a webpage and/or a field (see also FIGS. 8and 11 ). The events may be set up and/or may be completed by teammembers, managers, contacts, primary contacts, and users. The events maybe set up by selecting an events button (e.g., by tapping on the eventbutton in a navigation bar, by selecting a previous event in a list ofposts, by selecting a reminder post, or by searching for events. Theevents may be set up by any one, or all, of the user, the customer, ateam member, and/or a member of the business the user is doing a dealwith and/or outside people (e.g., a service provider, a speaker, etc.).

Files 314 is a collection of files stored by the users and/or others.Files 314 may be included in a post, event, comment, or task byactivating the file button in a navigation bar. Activating a “files”button, sends the user to a page on which the user may create a postthat includes one or more files. Files may be any type of media,including but not limited to, pictures, videos, presentations, writtendocuments, and audio. Files may be posted to all team members orcontacts or may be shared with specific team members or contacts. Filesmay be posted with explanations or with only a file name or title. Thefile may be shared with one or more team members or contacts. In atleast one embodiment, a deal space may also be shown to those teammembers and/or contacts that are indicated to see the file.

The calendar 316 may include a timeline, any deadlines or due dates, thestart of the deal, projected dates, event dates, task dates, and anydates that are pertinent to a particular deal. The user may choose topull in dates from outside calendars that are pertinent to the deal.Pulling in dates may be accomplished during the set up of the businessmanagement app (e.g., dealpath app). In at least one embodiment, the appwill automatically ask the user if the user wants the businessmanagement app to access the user's calendar. The user may choose toallow the system to access the user's calendar and then choose to acceptor delete any dates that are included.

Quotes 318 may be a database table, and may store information about anytype of monetary quote that has been given to a client for any productor service. The quote 318 may include the maximum or minimum limit onquantity and price. Quotes 318 may be accessed by selecting the quoteslink or button on a navigation bar or on a page (see, for example,“more” on the side or cross navigation bars in FIGS. 6 and 8 ).

Invoices 320 may be accessed via the side navigation bar (such as themore link in FIG. 96 ). Invoices are bills and/or methods of chargingand keeping track of payment for goods and services. Invoices mayinclude information such as the company or person to be billed, thebiller, the goods or services, unit price, quantities, dates of service,total price, etc.

In at least one embodiment, my deals 322 is a link that sends the userto a page where the user may manage one or more deals that the user isinvolved in. My deals provides the user with a snapshot of the revenue,activities, and tasks that are currently occurring for a particulardeal. The user may review the deal, set up events, set up tasks, and getdetailed information about sales, revenues and/or the team from the mydeals page. FIGS. 76-83 provide embodiments of screenshots showingleaderboard links, calendar, deal graph, activities or events, andtasks. The user may navigate to the my deals page 322 from the sidenavigation bar, the and/or by searching for the my dealspage.

Upgrade 324 functions to send the user to the upgrade page (see e.g.,FIG. 111 ) where the user may find out about upgrades associated withthe business management app (e.g., the dealpath app). The upgrades willprovide the user with more features and apps. In at least oneembodiment, the basic package (also called the free package) providesthe user with the following: 1. unlimited contacts, accounts,opportunities 2. Create tasks and events, 3. ten leads from Data.com, 4.basic reports, and dashboards, 5. instant messenger, 6. five externaldeal spaces, 6. outlook and google apps, and 7. mobile access. Thispackage might be all that is necessary for a single person or a verysmall business. Upgrade 324 may be accessed by selecting the upgradeslink or button on a navigation bar or on a page (see, for example,“more” on the side or cross navigation bars in FIGS. 6 and 8 ).

E-mail application 326 provides the user with an email application thatmay come from the parent company (the company that makes the businessmanagement app—e.g., Salesforce). Alternatively, the email applicationmay come from a separate email source to be used within the businessmanagement app (e.g., dealpath app). For example, a user might be usinga Yahoo!®, Gmail®, Comcast®, or other email source and have a need tosend an email through the business management app (e.g., dealpath app)to a customer, contact, or team member.

Leads 328 may be a database table that stores information about leads.Leads 328 may include names, companies and/or any type of source forcustomers. The leads in leads 328 may be potential customers. Leads maybe obtained from an app or website. In at least one embodiment, theinformation for leads 328 may be obtained from another application ormay be another application, such as Data.com, which provides access tobusiness data. Leads 328 may includes lists and information aboutcustomers, businesses, and companies worldwide. The information fromleads 328 (e.g., data.com) provides the user with leads.

Reports 330 provides a functionality to produce reports based on thebusiness information having to do with one or more deals in the businessmanagement app. The reports may include information about tasks,activities, accomplishments, revenue and sales information (e.g.,leaderboard) information, the timeline, comments, events, revenues,sales revenues, calendared due dates, etc.

Accounts 332 provides a functionality to keep track of customeraccounts. Accounts 332 may be an array of tables for tracking customeraccounts, including records, sales, deals, etc.

Reminder generator 334 functions to remind a user about tasks, events,meetings, etc. that have deadlines and/or need to be completed by aspecified date, by generating reminders. Reminder generator 334 may beset up to remind a user once or multiple times before a deadline.Reminder generator 334 may be set up to remind a user at specified timesbefore a deadline, at regular intervals until the deadline or a defaultchoice may be used. The reminder may be set up for the person performingthe task, the team and/or the person involved in the event. For example,reminder generator 334 may remind the user to make sales calls, check oncustomers, set up events, set up tasks, etc.

Dashboards 336 may be included as part of the graphical user interface(GUI) to provide links for various functions. Dashboard 336 may be auser interface that may somewhat resemble an automobile's dashboard.Dashboards 336 may organize and present information in a way that iseasy to read. Dashboards 336 may provide a summary of the status ofvarious activities that are being performed and/or tracked by thebusiness management app. In at least one embodiment clicking on variousfeatures of the dashboard 336 brings the user to the portion of theapplication where that feature is handled. In at least one embodiment,icons and buttons are used on the dashboard in such a way that the userinstantly recognizes the similarity to other dashboards used in otherGUI's or apps.

Opportunities 338 may be a table storing information about any type ofdeal. Thus, the terms “opportunities” and “deals” are interchangeable.Deals may come from leads, sales, business activities, networking,and/or social media. Opportunities 338 may be an array of tables fortracking opportunities, including records, sales, leads, etc.

Productivity apps 340 may be a collection of any type of productivityapplication forming a productivity suite for businesses. In at least oneembodiment, productivity apps 340 may be Google apps—or anothercloud-based productivity suite for businesses and helps the user and theuser's team connect and get work done from anywhere on any device. In anembodiment, productivity apps 340 is simple to set up, use and manage,and results in the user being able to work smarter and focus on othermatters.

Instant messaging 342 provides instant messaging (IM) within teams, tocustomers, and to any contacts associated with a business deal. Instantmessaging 342 is a form of communication over the Internet that offersquick transmission of text-based messages from sender to receiver.Instant messaging 342 may include enhanced modes of communication, suchas live voice or video calling, video chat and inclusion of hyperlinksto media. In at least one embodiment, instant messaging 342 is an appprovided by the parent company (e.g., salesforce).

Private messaging (PM) 344 functions to send instant messages to one ormore people without others knowing.

Lead management 346 provides a functionality to manage leads in abusiness environment. Lead management includes keeping track of leadinformation, which leads have been contacted, what the result was, whichleads are interested in what aspect of the business, who contacted theleads, how much the lead purchased, etc.

Mass email templates 348 are templates that provide the user with aneasy way to send mass emails about any aspect of the business. Massemail templates 348 may work with any email application.

Social media monitoring app 350 was explained, above in conjunction withFIG. 2 (216), but in short, social media monitoring app (e.g., radian 6)is an application that works with the business management app for socialmedia monitoring, engaging and sharing tools, social marketing andtracking. Social media monitoring 350 involves harnessing the power ofsocial media to meet business needs. Social media may be monitored byusing a social media monitoring app such as radian6. The social mediamay include, but is not limited to, facebook, twitter, myspace, linkedin, and other social media programs.

Additional storage 354 may include any type of storage on the system.Depending on the size of the business, different amounts of storage maybe needed. Therefore, the amount of storage may be related to the typeof package a business purchases (see, for example, FIG. 111 ).

Security 356 is a module that provides security for the businessmanagement app. In an embodiment, security 356 provides role-basedsharing and security. Security 356 may provide role-based access todifferent aspects of the business management, such as sharing andsecurity. The users may differ in their respective capacities, and thecapacity of a particular user might be entirely determined bypermissions (permission levels) for the current user. For example, asalesperson may have different access from an administrator. In systemswith a hierarchical role model, users at one permission level may haveaccess to applications, data, and database information accessible by alower permission level user, but may not have access to certainapplications, database information, and data accessible by a user at ahigher permission level. Different users may have different capabilitieswith regard to information, depending on a user's security or permissionlevel.

The business management app may also include Sandbox 358 a developerinstance of the parent company (e.g., salesforce) to text applications.The parent company may be the company that produces and sells thebusiness management app.

FIG. 4 illustrates a block diagram of an embodiment of a setup routinesystem 400 for methods of managing business deals (see also 304 in FIG.3 ) which may include embodiments of track 402, plan 404, and invite406. In other embodiments, setup routine system 400 may not have all ofthe elements or components listed above and/or may have other elementsor components instead of or in addition to those listed.

Setup routine system 400 functions to set up one or more deals andincludes tracking, inviting and planning. Setup routine system 400 isexplained in more detail in FIG. 4 and examples of setup routinescreenshots are shown in FIGS. 28-29 (track), FIGS. 30-31 (Plan) andFIGS. 32-33 (invite).

Tracking 402 includes adding contacts and choosing a primary contact,setting the size of the deal, setting the status (e.g., stage) of thedeal, and setting the close date (see also FIGS. 28 and 29 ). The actionof accessing the user's email and calendar by the system may occurbefore the step of tracking, planning and/or inviting (FIG. 26 providesan example of tracking).

Planning 404 may include setting up the additional contacts associatedwith a deal and setting up meetings associated with a deal. The contactsmay include contacts chosen from within the user's company and/or fromanother company or other companies associated with the deal. Contactsmay also be from other sources. Contacts may include team members withinthe user's company. Some of the contacts and/or meetings may come fromthe system accessing the user's email and calendar. Optionally, the usermay input the contacts and meetings associated with the deal. Some stepsinvolved in (planning 404 will be discussed further in conjunction withFIGS. 30 and 31 ).

Inviting 406 includes choosing team members from a list or adding teammembers to a list that will be associated with a deal, including theprimary contact (see also FIGS. 32 and 33 ). The team members may be anycontacts Some of the team members may come from the system accessing theuser's email and calendar. Optionally, the user may input the contactsand meetings associated with the deal (FIGS. 30 and 31 provide examplesof inviting).

FIG. 5 illustrates a block diagram of an embodiment of a graphical userinterface (GUI) 500 for methods of managing business deals (see also 302in FIG. 3 ) which may include embodiments of side navigation bar 502,cross navigation bar 504, timeline 506, posts 508 and more 510. Theelements previously listed will be discussed in detail subsequently inthe specification. In other embodiments, GUI 500 may not have all of theelements or components listed above and/or may have other elements orcomponents instead of or in addition to those listed.

Side navigation bar 502 functions to send the user to pages where theuser may add events, add tasks, review a timeline, review informationabout one or more deals, etc. Side navigation bar 502 may be a barvertically situated on the page with links identified by an icon and/ortext explaining what the link allows the user to do or what page theuser will be sent to. Side navigation bar will be further discussedbelow in conjunction with FIG. 6 .

The cross navigation bar 504 provides a user with links to pages wherethe user may access different functions associated with deals. Crossnavigation bar 504 may be a bar horizontally situated on the page havinglinks identified by an icon and/or text explaining what the link allowsthe user to do or what page the user will be sent to upon activation thebutton. The cross navigation bar may include links to add a comment,create a task, schedule an event, create a file, log a call, send amessage, share contacts, get apps, etc. The cross navigation bar will bediscussed further in more detail in conjunction with FIG. 8 .

The vertical timeline 506 may be a timeline view and may function toprovide a user with a summary of events, tasks, etc. situated on atimeline to show deadlines, due dates, closing dates, etc. The verticaltimeline 506 may include activity feeds with a history, showing what hasbeen done on the deal so far. Vertical timeline 506 may include afunction that schedules future deadlines, projected dates for thecompletion of tasks, and events. The vertical timeline 506 may give amagnified view of what is scheduled, including the start date for thedeal and ending with the projected ending date for the deal. In anembodiment, the vertical timeline 506 provides colored dots and/or iconswith the color being associated with the specific functions. In at leastone embodiment, the dots are placed on the timeline on the date they arescheduled and/or the due date/deadline. For example, a deadline inAugust that shows a dark purple dot may be associated with the darkpurple icon for an event.

Posts 508 may be any timed function related to managing business deals.In at least one embodiment, posts are any emails, tasks, events,meetings, files, stages, deadlines, and information sent between teammembers, contacts, and anyone involved in the deal. Posts may be shownwith the type of post clearly indicated. Posts may be shown in the orderof the time the posts were posted and/or the due date. Posts 508 mayinclude options to find out more information about the sender, the teammember, the company, the file, or any aspect of the post. Posts will bediscussed further in conjunction with FIG. 34 . In addition to the sidenavigation bar 502, the cross navigation bar 504, the timeline 506, andthe posts 508, other aspects of a deal may be included by viewing thelinks under the more button, pulldown, or bar 510. The more button orpulldown may also be tailored to the specific business that is using theGUI and may include specific functions for that business (e.g., a lawfirm might have an “USPTO” link or a link to customers that have suedthe law firm).

FIG. 6 illustrates a block diagram of an embodiment of a side navigationbar 600 for methods of managing business deals which may includeembodiments of my deals 602, timeline 604, tasks 606, contacts 608, dealspace 610, and more 620, including files 622, quotes 624, invoices 626,and upgrade 628. The elements previously listed will be discussed indetail subsequently in the specification. In other embodiments, sidenavigation bar 600 may not have all of the elements or components listedabove and/or may have other elements or components instead of or inaddition to those listed.

Side Navigation bar 600 may be a vertical bar on the side of a page(e.g., the left side) that contains a number of useful links formanaging business deals. The links may include an icon and/or textexplaining the purpose of the link. The links may include links for atimeline page, details, tasks, contacts, deal space, and miscellaneous.

My deals 602 may be activated through a button on a page or a link on anavigation bar. The link or button may include an icon for my deals 602having three horizontal bars (e.g., an equal sign with an extra bar).The my deals link or button functions to send a user to the my dealspage containing information about one or more deals. The informationshown for the deal may include, but is not limited to, activitiesrelated to the deal, tasks related to the deal, events related to thedeal, and a graphical representation of revenues related to the deal,including the amount of revenues brought in by each team member (e.g., aleaderboard). My deals 602 will be discussed further in more detail inconjunction with FIG. 76 .

Timeline 604 may be activated through a button on a page or a link on anavigation bar. The link or button may include an icon for timeline 604having an hourglass (a timer using sand). Timeline 604 may send the userto a page that provides a vertical timeline, posts, and navigation barsthat provide a user with tools to manage a deal. Vertical timeline maybe a timeline icon at the side of the page, starting with the start ofthe deal and ending with the projected final date, with dots of variouscolors showing tasks, files, events, comments, etc. as a function of thedue date or post date. See also FIG. 5, 506 for a description ofvertical timeline. The timeline 604 may also include posts or activityfeeds with a history, showing what has been done on the deal so far andmay be used to schedule what is going to happen on the deal in thefuture. The vertical timeline gives a magnified view of this. An exampleof a timeline page may be viewed with respect to FIG. 34 . In parallelwith the timeline 604, various posts may be included that show detailsof each of the tasks, files, events, comments, etc. A user may select acolored dot on the timeline 604 to view details of each post

Tasks 606 may be any piece of work assigned related to the deal. Tasks606 may be activated through a button on a page or a link on anavigation bar. The link or button may include a checkmark icon fortasks 606. Tasks 606 may send the user to a page that provides atemplate to set up one or more tasks. The tasks 606 having to do with adeal may be assigned by the user, by a team member, or by the teamleader. Tasks 606 may be assigned and calendared by accessing the taskslink in the side navigation bar 502 or cross navigation bar 504.Optionally, tasks 606 may be viewed or edited by selecting the task icon(a checkmark) next to a task post or the light purple dot on thetimeline Examples of alternate ways to access the tasks may be found inFIGS. 34 and 94 .

Contacts 608 may be an embodiment of contact 308, which was discussed inconjunction with FIG. 3 and in conjunction with track 402 and invite 406of FIG. 4 . Contacts 608 may be activated through a button on a page ora link on a navigation bar. The link or button may include an icon forcontacts 608 having the image or drawing of skyscrapers. The contacts608 link may send the user to a page where the user may add, edit, ordelete contacts. Contacts 608 are set up using the set up pages (settingup contacts will be discussed further with conjunction with FIGS. 26-31). Contacts 608 may be added thereafter by adding the contact in theevent or task field or by accessing the contacts link in the navigationbars (contacts link will be discussed further in conjunction with FIG.95 ).

Deal space 610 provides storage and functions for managing one or moredeals. Deal space 610 may be activated through a button on a page or alink on a navigation bar. The link or button may include an icon fordeal space 610 having a rectangle with an arrow through it. In at leastone embodiment, the user gets deal space 610 for a specific number ofdeals (e.g., a single deal) free, but pays a fee for a higher numberdeals (e.g., 2 or more deals)_. In at least one embodiment, there may bemultiple levels of each providing more deals for more money. Forexample, the user may upgrade from a single deal to 25 deals, 50 deals,100 deals and unlimited deals.

More 620 may include other aspects of deal making that may not yet beaccessed, via the top or side navigation bars or specific buttons on oneor more webpages. The links under more 620 may be activated through abutton on a page or a link on a navigation bar. The link or button mayinclude an icon for more 620 having 3 dots (signifying etc.). Examplesof the other aspects or links under more 620 include, but are notlimited to, files, quotes, invoices, upgrades, etc. (FIG. 96 provides anexample of how the more links might work).

Files 622 may be accessed via the side navigation bar (files 622 will bediscussed further in conjunction with the more link in FIG. 96 ), thecross navigation bar (see the button with the image of a piece of paperwith a plus sign on it), or by activating the files icon next to theposts or on the timeline (see the blue icon). Files 622 sends a user toa page where the user may add a file to a post, post a file, share afile, and/or comment on a file.

Quotes 624 may be accessed via the side navigation bar 502 (quotes 624is discussed further in conjunction with FIG. 96 ). Quotes 624 providesthe user with a way to keep track of quotes for goods or services and/orto post or share a quote for goods or services.

Invoices 626 may be accessed via the side navigation bar 502 (invoices626 will be discussed further in conjunction with FIG. 96 ). Invoices626 provide storage for previous invoices that were sent to clients,sent within the user's company, and/or provides the user with one ormore templates for invoices. Invoices 626 may include the company orperson to be billed, the biller, the goods or services, unit price,quantities, dates of service, total price, etc.

Upgrade 628 may be accessed via the side navigation bar (see under themore link in FIG. 96 ). Upgrades 628 provides storage and functions forany upgrades to the business management app (e.g., dealpath) and/or thebusiness app or parent app (e.g., salesforce) that a user desires. In atleast one embodiment, the business app or parent app is the app from thecompany that makes and/or sells the business management app. In at leastone embodiment, the user may select the upgrade link to access a pagethat describes the price and type of upgrades the user may purchase (seefor example, FIG. 111 ). How the user navigates to the side navigationbar will discussed further in conjunction with FIG. 34 .

FIG. 7 illustrates a block diagram of an embodiment of my deals 700 formethods of managing business deals which may include embodiments ofchart 702, activities 704, and tasks 706. The elements previously listedwill be discussed in detail subsequently in the specification. In otherembodiments, my deals 700 may not have all of the elements or componentslisted above and/or may have other elements or components instead of orin addition to those listed.

My deals 700 may be an embodiment of my deals 322, which was alsodiscussed in conjunction with FIG. 3 . Chart 702 may provide informationbased on the sales and/or revenue with respect to a particular deal. Thechart 702 may contain actual and/or projected sales or revenue and mayinclude goals or quotas for one or more salespersons or team members.The chart or graph may also be a leaderboard that separates data intospecifics such as which salespersons or team members obtained whichsales and/or how much revenue each obtained. The chart or graph may bebased on time or any other aspect of the deal.

Activities 704 may include any events, meetings, projects, or commentsthat occurred in reference to the deal, who was involved, a summary ofwhat occurred a date or deadline, and other information related to theactivity. The activities 704 may be identical to the posts (activities704 will be discussed further in conjunction with FIG. 34 ).

Tasks 706 may include any tasks 706 that were set up using the taskslink in a navigation bar. Tasks 706 may include such jobs as follow-ups,calls, finding out information, extensions, etc. Tasks 706 will bediscussed further in conjunction with FIGS. 76-83 ).

FIG. 8 illustrates a block diagram of an embodiment of a crossnavigation bar system 800 for methods of managing business deals whichmay include embodiments of add comment 802, create task 804, schedule anevent 806, create a file 808, and more 820, which includes log call 822,send message 824, invoice 826, share contact 828, upgrade 830, and getapps 832. The elements previously listed will be discussed in detailsubsequently in the specification. In other embodiments, system 800 maynot have all of the elements or components listed above and/or may haveother elements or components instead of or in addition to those listed.

The add comment 802 link functions to send a user to a page where theuser may add a comment about any aspect of a deal. The comment may beshared with anyone involved in the deal. The comment may be linked to aspecific post (e.g., a task, file, event, etc.) or the comment may standalone and may be displayed in its own post. The add comment icon may bea conversation balloon, which optionally may appear similar to as thosethat are used in a comic strip. Optionally, a user may add a comment toa specific post by selecting the post and entering the comment intoafield.

The create task link 804, when selected, navigates the user to a pagewhere the user may create a task. In at least one embodiment, the createtask link 804 looks like a checkmark and the task icon looks like alight purple dot with a checkmark inside (e.g., in white). Activatingthe create task link 804 (by selecting the create task line 804) maysend the user to an add-a-task page. The page may include fields for thetask, the person assigned to the task, the due date, and may include alink or a field to add a description of the task (a create a task pageis further discussed below in conjunction with FIGS. 45-48 ). In atleast one embodiment, by default the person assigned to the task may bethe user creating the task. After the task is created (or added), thetask may be included in the posts on the deal homepage (an example of apost of a task is discussed further below in conjunction with FIGS. 47and 48 ). The task may also be included in the timeline.

The schedule an event 806 link navigates the user to a page where theuser may create and/or schedule an event. In at least one embodiment,the schedule an event 806 link may look like a calendar with a plus signinside and the event icon may look like a dark purple dot with thecalendar image inside (in white). Activating the schedule an event linkby selecting the schedule an event link sends the user to an add anevent page. The page may include fields for the event, the place wherethe event takes place, the person or people to notify about the event,the date of the event, and may include a link or a field to add adescription of the event (a schedule an event 806 link is discussedfurther below in conjunction with FIGS. 37-42 . After the event isscheduled (e.g., created or added), the event may be included in theposts on the deal homepage (a homepage with an event scheduled isdiscussed further below in conjunction with FIGS. 41 and 42 ). The eventmay also be included in the timeline.

The create a file 808 link navigates the user to a page where the usermay add or create a file. The create a file 808 link may be a button andmay include an image of a piece of paper with a plus sign on the paper.The create a file link 808 sends the user to a page where the user mayadd a file to a post, post a file, share a file, and/or comment on afile.

Any links that are not included on the cross navigation bar may beincluded under the more pulldown 820 shown by an arrowhead. This mayinclude log call, send email, share contact, invoice, quote, upgrade,and get apps. The user may choose an icon or a link for one of thefunctions, which will navigate to the page where the user may performthe function. For example, if the user chooses send email, the user willbe given a page where the user may send an email.

If the user chooses the log call link 822 under “more,” the user isnavigated to a page where the user may log a call. The call will then beincluded in the timeline. The log a call page may include fields for thename of the caller, the job title of the caller, the subject, the time,the date, and the phone number.

If the user chooses the send message link 824 under “more,” the user isnavigated to a page where the user may send a message. In at least oneembodiment, the user is sent to a page associated with the user's email.

If the user chooses the invoice link 826, under “more,” the user isnavigated to a page where the user may produce an invoice. The invoicepage may include one or more templates for invoices that the user maychoose to use (invoices were previously discussed in conjunction withFIG. 3 )

If the user chooses the share contact link 828, under “more,” the useris navigated to a page where the user may share a contact. For example,the user may be prompted to provide an address and/or an identifier ofanother user, group of users, or organization to which to sendinformation about a contact.

If the user chooses the upgrade link 830 under “more,” the user isnavigated to a page where the user may upgrade to a higher level ofservice of the business management app (dealpath). The levels ofdealpath will be discussed in more detail with respect to FIG. 111 .

If the user chooses the get apps link 832 under “more,” the user isnavigated to a page where the user may purchase and/or download otherapps. See FIG. 2 for a more detailed discussion of other apps. See alsoFIG. 34 for a discussion of how the user navigates to the crossnavigation bar.

FIGS. 9-14 are flow diagrams illustrating a technique for methods ofmanaging business deals in an embodiment.

FIG. 9 a flowchart of an embodiment of a method of setting up a methodfor managing business deals.

In step 902, the user information is entered. For example and withoutlimitation, step 902 may include entering basic user information, suchas the user's name, address, email, company, job title, and telephonenumbers. In at least one embodiment, user information may be enteredwhen the server accesses the user's contacts and calendar (e.g., theemail and calendar applications). When the calendar and/or contacts areaccessed, the user information may be imported along with the user'scontact and calendar information into dealpath (entering contactinformation will be discussed further below in conjunction with FIGS.25-27 ).

In step 904, the information for tracking a deal may be entered. By wayof example and without limitation, step 904 may include adding morecontacts (e.g., in addition to those from the user's contacts andcalendar), choosing a primary contact, setting the size of the deal,setting the current status (or stage) of the deal, and setting the closedate (setting a close date will be discussed further below inconjunction with FIGS. 28 and 29 ). In at least one embodiment, theaccessing of the user's email and calendar by the server may occurbefore the tracking, planning, and/or inviting.

In step 906, a plan is established for closing the deal. In at least oneembodiment, the plan may include setting up the additional contactsassociated with a deal and setting up meetings associated withnegotiating a deal.

In step 908, others are invited to join the deal space from within theuser's company (e.g., team members). In at least one embodiment, step908 may include setting up the team members associated with a deal(Examples of the step of inviting 908 may be seen in FIGS. 32 and 33 ).The team members may be chosen from the contacts and may includecontacts from within the users company and/or the other company orcompanies associated with the deal. Team members may also be from othersources. Some of the team members may come from the system accessing theuser's email and calendar.

In step 910, the setting up of the method of managing business deals(e.g., dealpath) is completed. In at least one embodiment, this mayinclude reviewing the information, contacts and calendar information,which was added by accessing the user's contacts and calendar. Further,more information, contacts, and calendar items may be added by the userby inputting the information into the field at which point the methodmay end.

In an embodiment, each of the steps of method 900 is a distinct step. Inat least one embodiment, although depicted as distinct steps in FIG. 9 ,step 902-910 may not be distinct steps. In other embodiments, method 900may not have all of the above steps and/or may have other steps inaddition to or instead of those listed above. The steps of method 900may be performed in another order. Subsets of the steps listed above aspart of method 900 may be used to form their own method.

FIG. 10 is flowchart of an embodiment of a method of managing businessdeals in an embodiment, showing how a user may choose the functions theuser wants to further set up and negotiate a deal.

In step 1002, a function is chosen. For example and without limitation,this may include setting up any of the functions associated with steps1004-1022.

In step 1004, contacts are added. By way of example and withoutlimitation, this may include leads, customers, team members, personsworking on a deal with the user, and any contacts taken from any of theuser's social networking or email sites. The contacts links or buttonsfunction to send the user to a page where the user may access previouscontacts or add new contacts. The user's contacts information may beaccessed by the system during the set up process. The user's contactinformation may be accessed from a user's phone, email, and/or socialnetworking sites. The contacts page may be accessed via a link in anavigation bar, a button on a webpage and/or a field (see the sidenavigation bar in the dealpath app). The contacts page may also beaccessed when sharing a file or sending an email.

In step 1006 tasks are scheduled. In at least one embodiment, this mayinclude calling, reviewing, following up, asking, working on, etc. Thetasks link function to send the user to a page where the user may set uptasks to be completed for a given deal or deals. Tasks may be set up byaccessing a link in a navigation bar, a button on a webpage and/or afield (see also FIGS. 6, and 10 ). The tasks may be set up by the user,a team member, a manager, or the primary contact, or any user that hasaccess to the dealpath app. The task may be set up to be completed byone or more team members, managers, primary contacts, or any user thathas access to the dealpath app. Examples of methods of setting up tasksusing the dealpath app will be discussed in conjunction with FIGS. 43-48.

In step 1008, events are created. In at least one embodiment, step 1008may include setting up meetings, site visits, pitches, presentations,reviewing or analyzing files, budgets, or any type of activity thatmight be involved in managing a deal. Events may be set up and/or viewedby accessing an events link in a navigation bar, an events button on awebpage and/or an events field (see also FIG. 8 ) Events will bediscussed further in conjunction with FIG. 11 . The events may be set upto be completed by team members, managers, contacts, primary contacts,and users. The events may be set up by selecting the event button in anavigation bar, by selecting a previous event in a list of posts, byselecting a reminder post, or by searching for events. Examples ofmethods of setting up events using the dealpath app will be discussed inconjunction with FIGS. 36-42 .

In step 1010, files are accessed, shared, uploaded, and/or created. Inat least one embodiment, files may include any type of media, includingbut not limited to, pictures, videos, presentations, written documents,and audio. Files may be sent with explanations or may be sent with onlya file name or title. The file may be shared with one or more teammembers or contacts. In at least one embodiment, the file will only beshown to those team members and/or contacts that are indicated to seethe file. Files may be included in emails, shared posts, etc., such asby activating a file button on a navigation bar. Activating a filebutton sends the user to a page on which the user may create a post thatincludes one or more files. Files may also be included by selecting apost and replying or sharing the post with contacts.

In step 1012, quotes are created and/or edited. In at least oneembodiment, quotes may include any type of monetary quote that has beengiven to a client for any product or service. Step 1012 may includesetting the maximum or minimum limit on quantity and price. Step 1012may be activated, via any quote link or button on a navigation bar or ona webpage. When step 1012 is activated, the user may be sent to a pageon which the user may find previous quotes for specific customers, quoteinformation, and methods of quantifying, setting up, and/or editingquotes (see e.g., under the more link in FIG. 96 ).

In step 1014, invoices are accessed. In at least one embodiment, step1014 may include bills and/or methods of charging and keeping track ofpayments for goods and services. Invoices may include information suchas the company or person to be billed, the biller, the goods orservices, unit price, quantities, dates of service, total price, etc.Previous invoices, invoice templates, and invoice information may beaccessed via the side navigation bar (invoices will be discussed furtherlater in conjunction with the more link in FIG. 96 ).

In step 1016, the system is upgraded. The upgrades provide the user orcompany using dealpath with more features and functions. In step 1016,the user is sent to the upgrade page (upgrading is discussed furtherbelow in conjunction with FIG. 111 ) where the user may find out aboutupgrades associated with the dealpath app (see also FIG. 3 for specificson different packages).

In step 1018, details of reminders are viewed, set-up and/or edited. Inat least one embodiment, step 1018 may include viewing remindersreminding a user about tasks, events, meetings, etc. that have deadlinesand/or need to be completed by a specified date. Step 1018 may involvesetting up to reminders that remind a user once or multiple times beforea deadline. Reminder generator may be set up to remind a user atspecified times before a deadline, at regular intervals until thedeadline or a default choice may be used. The reminder may be set up forany person performing the task, the team, any person involved in theevent.

In step 1020, My Deals are set up and/or managed by accessing a my dealspage. In at least one embodiment, this may include a page where the usermay manage one or more deals that the user is involved in. My dealsprovides the user with a snapshot of the revenue, activities, and tasksthat are currently occurring for a particular deal. The user may reviewthe deal, set up events, set up tasks, and get detailed informationabout sales, revenues and/or the team from the my deals page. FIGS.76-83 provide embodiments of screenshots showing leaderboard links,calendar, deal graph, activities or events, and tasks. The user maynavigate to the my deals page 322 from the side navigation bar, theand/or by searching for the my deals page.

In step 1022, a Deal space is set up for a deal. In at least oneembodiment, this may include a secure, branded customer deal space thatwill be created for each user and each deal providing the user with away to track the user's customer interactions (see also FIGS. 34 and 93). The deal space may be set up by sharing a file with a contact, byadding a contact to a deal, by setting up a meeting or task with acontact, and/or by activating a deal space link.

After any of step 1004-1022, the method proceeds to step 1024, where adecision is made, based on user input, whether to return to 1002 for thenext selection or to end the method. In at least one embodiment, thismay include choosing more functions related to negotiating a deal or atthis point the method of choosing functions may end.

In an embodiment, each of the steps of method 1000 is a distinct step.In at least one embodiment, although depicted as distinct steps in FIG.10 , step 1004-1024 may not be distinct steps. In other embodiments,method 1000 may not have all of the above steps and/or may have othersteps in addition to or instead of those listed above. The steps ofmethod 1000 may be performed in another order. Subsets of the stepslisted above as part of method 1000 may be used to form their ownmethod.

FIG. 11 is a flowchart of an embodiment of a method of creating anevent. FIG. 11 provides more details for the events step in FIG. 10(1008).

In step 1102, an event is initially created. For example and withoutlimitation, events may include meetings, site visits, pitches,presentations, reviewing or analyzing files, budgets, or any type ofactivity that might be involved in managing a deal. Events may set upand/or viewed by accessing an events link in a navigation bar, an eventsbutton on a webpage and/or an events field (see also FIGS. 8 and 11 ).The information about the event may be entered, including adding theinformation describing the event, choosing a place for the event,choosing a date and time for the event, and adding people to notifyabout the event. Adding the information describing the event may includeproviding a title for the event, adding a description of the event,including information about the deal, including information about thelocation, and/or including information about the purpose. The people tonotify about the event may include team members, managers, contacts,primary contacts, and users. The people to notify may be the people thatneed to complete the event. The place for the event may include ameeting room, an off site location, a telephonic meeting, a videomeeting, etc. In at least one embodiment, choosing a date and time forthe event may include setting a time for the event to occur. The eventsmay be set up by selecting the event button in a navigation bar, byselecting a previous event in a list of posts, by selecting a reminderpost, or by searching for events. FIGS. 36-42 provide examples ofmethods of setting up events using the dealpath app.

In step 1104, the event is scheduled. The event is scheduled bysubmitting the event. Submitting the event may include selecting thecheckmark button on the page, sending an email inviting the eventmembers (e.g., people to notify), and pressing the enter button on thekeyboard after filling out all of the event information. Once the eventis scheduled, the event will appear on the timeline at the appropriatetime and a post will appear providing more information about the event.After the event has been created and scheduled, the method of creatingan event may end.

In an embodiment, each of the steps of method 1100 is a distinct step.In at least one embodiment, although depicted as distinct steps in FIG.11 , step 1102-1104 may not be distinct steps. In other embodiments,method 1100 may not have all of the above steps and/or may have othersteps in addition to or instead of those listed above. The steps ofmethod 1100 may be performed in another order. Subsets of the stepslisted above as part of method 1100 may be used to form their ownmethod.

FIG. 12 shows a flowchart of an embodiment of a method of creating atask including creating a task and scheduling a task.

Create a task (block 1202) may include entering information about thetask, including a title for the task, who the task is assigned to (e.g.,the person or persons), the due date, and adding a description of thetask. Tasks may include calling, reviewing, following up, asking,working on, etc. The title and/or information describing the task mayinclude information about the deal, the task, the due date, theperson(s) involved in the task, and/or the purpose of the task. Theperson(s) assigned to the task may be any of the contacts, team members,managers, and/or outside service or support people. The due date may beany date and/or time for which the task should be completed. The taskslink functions to send the user to a page where the user may set uptasks to be completed for a given deal or deals. Tasks may be set up byaccessing a link in a navigation bar, a button on a webpage and/or afield (see also FIGS. 6, and 10 ). The tasks may be set up by the useror a team member to be completed by one or more team members. FIGS.43-48 provide examples of methods of setting up tasks using the dealpathapp.

In step 1204, the task is scheduled by submitting the informationentered about the task. Submitting the task may include selecting thecheckmark button on the page, sending an email inviting the task members(e.g., people the task is assigned to), and pressing the enter button ona keyboard after filling out all of the task information. Once the taskis scheduled, the task will appear on the timeline at the appropriatetime and a post will appear providing more information about the task.After the task has been created and scheduled, the method of creating atask may end.

In an embodiment, each of the steps of method 1200 is a distinct step.In at least one embodiment, although depicted as distinct steps in FIG.12 , step 1202-1204 may not be distinct steps. In other embodiments,method 1200 may not have all of the above steps and/or may have othersteps in addition to or instead of those listed above. The steps ofmethod 1200 may be performed in another order. Subsets of the stepslisted above as part of method 1200 may be used to form their ownmethod.

FIG. 13 is a flow diagram of an embodiment of a client side method ofmanaging business deals.

In step 1302, the user signs-up for one or more services. For exampleand without limitation, this may include downloading one or more appsfor managing business deals such as business management apps (e.g.,dealpath), web monitor apps (e.g., loggr), customer support apps (e.g.,desk.com), social media monitoring apps (e.g., radian6), and websitedesign apps (e.g., site.com). The step of signing up may also includechoosing a plan that fits the size and needs of the business (seeupgrade in FIG. 8 and FIG. 111 for an itemization of plans). The sign-upmay also include providing the user's information and/or allowing thesystem to pull in calendar and/or contact information. In step 1304,contacts and calendar information may be pulled in from a multitenantdatabase and/or another service. By way of example and withoutlimitation, the contacts and calendar may be pulled in by allowing thesystem to access contacts and calendar information and/or manuallyinputting information having to do with the user, contacts and calendaritems. FIGS. 25-26 provide examples of pulling in calendar information.

In step 1306, a deal is populated. In at least one embodiment, this mayinclude providing all of the information related to a deal, such as theteam, the companies, the revenue, the size of the deal, the stage of thedeal, the primary contact, meetings, tasks, events, etc. Populating thedeal may also include tracking, planning and inviting. FIGS. 28-33provide examples of populating a deal. In step 1308, an event isscheduled. In at least one embodiment, this may include accessing a pagethat provides the user with functions and tools to set up and schedulean event. FIGS. 36-42 provide examples of scheduling an event. In step1310 a sales team is built. In at least one embodiment, the team may bebuilt by accessing a page that provides the user with functions andtools to set up a sales team.

In step 1312, contacts are added. In at least one embodiment, this mayinclude accessing a page that provides the user with functions and toolsto add contacts and/or allowing the system to access a user's contactsin email, social networking sites, etc.

In step 1314 a task is scheduled. In at least one embodiment, this mayinclude accessing a page that provides the user with functions and toolsto set up and schedule an task. FIGS. 43-48 provide examples of settingup a task.

In optional step 1316, comments and/or files are added. In at least oneembodiment, this may include accessing a page that provides the userwith functions and tools to add a comment or file. FIG. 34 provides anexample of adding a file.

In step 1318, a determination is made whether to exit method 1300. Ifyes, the client side method of managing business deals may end (step1306). If no, method 1300 returns to steps 1306-1316 to create and/oredit more deals. In at least one embodiment, this may result in a dealbeing set up and closing the file. In at least one embodiment, the usermay go back to step 1304 or 1302 and set up another deal. In at leastone embodiment, when the user opens the dealpath app in the future, theuser may add, edit, or remove any parts of the deal management that wasset up in FIG. 13 .

In an embodiment, each of the steps of method 1300 is a distinct step.In at least one embodiment, although depicted as distinct steps in FIG.13 , step 1302-1318 may not be distinct steps. In other embodiments,method 1300 may not have all of the above steps and/or may have othersteps in addition to or instead of those listed above. The steps ofmethod 1300 may be performed in another order. Subsets of the stepslisted above as part of method 1300 may be used to form their ownmethod.

FIG. 14 shows a flow diagram of an embodiment of a server side method1300 of managing business deals.

In step 1402, sign-up or sign-on information is received from a usermachine. For example and without limitation, step 1402 may includesending a page having fields to be filled in by the user for the sign-inor sign-on information, or asking the user if the server may access theuser's contacts and calendar. Allowing the server to access the user'scontacts and calendar may include receiving the information from theserver asking the user to allow the server to access the information,and/or receiving from the server an agreement by the user to allow theserver to access the calendar and/or contact information, and/or,filling any empty fields with the information from the calendar orcontact information.

Store sign-up information on the server (block 1404). By way of exampleand without limitation, storing sign-up information on the server mayinclude storing the information as the user's information to be used forsecurity purposes and/or sign-in purposes (FIGS. 25-26 provide examplesof sign-up information). Steps 1404 and 1406 may happen simultaneouslyand/or 1406 may happen before 1404.

Receive download request (block 1406). In at least one embodiment,receiving a download request may include a request to download one ormore apps associated with a method of managing business deals (see alsoFIG. 13 ). The apps may include business management apps (e.g.,dealpath), web app monitoring apps (e.g., loggr), customer support apps(e.g., desk.com), social media monitoring apps (e.g., radian6), andwebsite design apps (e.g., site.com). The step of signing up may alsoinclude choosing a plan that fits the size and needs of the business(FIG. 8 and FIG. 111 discuss upgrades and give examples of itemizationwith various upgrades).

Send app(s) to user machine (block 1408). In at least one embodiment,sending app(s) to a user machine may include sending a GUI and functionsto the user's machine to provide the user with functions and tools touse a method of managing business deals.

Receive request to pull-in calendar and/or contact information (block1410). In at least one embodiment, receiving a request to pull-incalendar and/or contact information may include sending a request to theuser that the system may access the user's calendar and/or contactinformation. If the user says yes, accessing the user's contacts andcalendar information (FIGS. 25-26 provide an example of a request topull-in calendar or contact information) and/or obtaining anyinformation that is manually inputted by the user, including informationhaving to do with the user, contacts and calendar items. Step 1410 mayoccur simultaneously with steps 1404 and 1406 or may occur before orafter any of the steps.

Pulling in user calendar and/or contact information (optionally) (block1412) may include identifying which contact and/or calendar informationis needed and populating the fields with the information. Pulling inuser calendar and/or contact information may also include providing theuser with an opportunity to review the information that was pulled inand/or to edit that information.

Receiving saved contacts, apps, groups, and deals for user application(block 1414) may include receiving a request from the user to addcontacts, apps, groups, and deals and associating the contacts, apps anddeals with the specific user.

Saving contacts, apps, groups, and deals information to the server forthe user (block 1416) may include associating the information obtainedfrom the user in steps 1402-1414 with the user and the deal. Theinformation may be saved by the server on any type of storage.

Send deal update and calendar information for each deal to user andgroups associated with the deal (block 1416) may include keeping trackof the deal in association with a timeline and providing the user withthe timeline, reminders, and deadlines as the dates appear.

Exit? (block 1420). If no, the server side method of managing businessdeals may end. If yes, return to 1414 if new deals, contacts, groups orupdates are received.

In an embodiment, each of the steps of method 1400 is a distinct step.In at least one embodiment, although depicted as distinct steps in FIG.14 , step 1402-1420 may not be distinct steps. In other embodiments,method 1400 may not have all of the above steps and/or may have othersteps in addition to or instead of those listed above. The steps ofmethod 1400 may be performed in another order. Subsets of the stepslisted above as part of method 1400 may be used to form their ownmethod.

Screenshots

FIGS. 15-126 show screenshots of embodiments of webpages of a userinterface for providing systems and methods for managing business deals.The screenshots use as an example, a deal between Universal and Friendzyto illustrate how the dealpath app and the other apps interwork toprovide a method of managing a business deal (see e.g., FIG. 2 ). Themethods provide a dynamic and interactive user-interface that interactswith social communication tools and provides the user with functions andtools to set the user's own choice of user-defined operability. In thefollowing descriptions, first a brief explanation of how FIGS. 15-126relate to one another is presented which is followed by a more detailedexplanation of FIGS. 15-126 . FIGS. 15-20 show screenshots ofembodiments of webpages that may be used to set up and download methodsfor managing business deals by incorporating a number of apps related todifferent parts of the business process. FIGS. 21-99 show screenshotsshowing embodiments of webpages used for implementing the process afterthe apps are downloaded and the dealpath app is opened. See FIG. 2 foran introduction to the dealpath app. FIGS. 100-126 show screenshots ofembodiments of webpages used for implementing the process after abusiness deal has been set up and the user activates his or her ipad orother device.

FIGS. 15-22 show examples of app categories from a home page. The usermay choose, view, try out, and purchase apps from these pages. The appsare different ways to access and contribute data to the same database.Each app is optimized for specific tasks. The cloud menu (see FIG. 101left panel) gives the user a way to jump between apps without using thedevice home screen. In at least one embodiment, FIGS. 15-20 are a singlepage that the user may scroll or swipe down to view the different apps.All of the apps may have the cloud menu to work between apps (see FIG.101 left side panel). The cloud menu gives the user a way to jumpbetween apps without using the device home screen.

FIG. 15 shows an example of a screenshot of an embodiment of a App storewebpage 1500 that is shown to a user upon opening a webpage fordownloading apps for a method and system for managing business deals.App store webpage 1500 may include embodiments of webpage explanation1501, about button 1502, login button 1503, find button 1504, icon 1505,webpage statement or title 1507, mobile multitenant links 1510 a-g, applink 1550, view video button 1555, app store button 1558, and other apps1560 a-g. In other embodiments, app store webpage 1500 may not have allof the elements or components listed above and/or may have otherelements or components instead of or in addition to those listed.

Explanation 1501 functions to explain to the user what the apps may do(see “Grow your business with dozens of free apps that connect yourcustomers and employees in a whole new way).

The about button 1502 sends the user to a page that explains the parentcompany (e.g., Salesforce) as well as some of the apps that areavailable through the parent company (e.g., Salesforce).

The login button 1503 transports a user that has already signed up forthe parent company (e.g., Salesforce) to sign in.

The find button 1504 finds a word or phrase (e.g., boolean) to find aspecific function, deal, video, app, or any aspect of the parent company(e.g., Salesforce).

The icon 1505 provides a pictorial view of the parent company. The iconshown in FIG. 15 is a cloud with the word “Salesforce” inside. In atleast one embodiment, an icon for the specific app is shown on the page.If the user clicks on the cloud icon, the underlying parent company's(e.g., Salesforce) platform is revealed and shows the user that the userhas access to links for all of the parent company's (e.g., Salesforce)apps and default productivity tools.

The webpage statement or title 1507 functions to quickly explain to theuser the function of the page or screen functions. For example, in FIG.15 , the webpage statement is “close more business deals with socialsales.”

The mobile multitenant links 1510 a-g include Sell, Market, tools,service, and work and will be discussed in more detail with reference toFIG. 1 .

The app field 1550 provides a space for the information about theprimary app (Salesforce) including the name of the app, the informationabout the app (see “The easiest way to manage all your business apps andpersonal productivity in one place. Build a private social network foryour customers and employees.”), a video link, and an app store link.

The view video button 1555, when activated, sends the user to a pagewhere the user may view a video that explains, summarizes and/or tutorsthe user on the specific app.

The app store button 1558, when activated, sends the user to a pagewhere the user may purchase the specific app (e.g., Salesforce).

Other apps 1560 a-g may be any app that may be used may be any app thatmay be used with the parent company (e.g., Salesforce). Other apps areshown above and/or below the primary app on each page. Thus, dealpath isshown in the background on the the parent company's (e.g., Salesforce)page.

FIG. 16 shows an example of a screenshot of an embodiment of App storewebpage 1600 that is shown to a user upon scrolling down from thewebpage 1500 shown in FIG. 15 . App store webpage 1600 may includeembodiments of find button 1604, icon 1605, mobile multitenant links,app link 1650, view video button 1655, app store button 1658, and otherapps 1660. In other embodiments, app store webpage 1600 may not have allof the elements or components listed above and/or may have otherelements or components instead of or in addition to those listed.

Find button 1604, icon 1605, and mobile multitenant links have beenexplained with reference to FIG. 15 .

App link 1650 functions to provide a link for users to download Web appmonitoring app (e.g., loggr) and to give a brief explanation of the app(see “The fastest way to log and share your sales activity”).

When the view video button 1655 associated with Web app monitoring app(e.g., loggr) is chosen, the user is sent to a webpage that plays ashort video explaining and/or teaching the user about the Web appmonitoring app (e.g., loggr).

When the app store button 1658 associated with the web app monitoringapp (e.g., loggr) is chosen, the user may buy and/or download the webapp monitoring app (e.g., loggr).

Other apps 1660 a-g provides a preview of other apps that may be viewedand/or downloaded. These apps may be activated by scrolling up or downuntil the app is no longer in the background.

FIG. 17 shows an example of a screen of an embodiment of a App storewebpage 1700 that is shown to a user upon scrolling down from thewebpage 1500 shown in FIG. 15 . App store webpage 1700 may includeembodiments of app link 1750, view video button 1755, app store button1758, and other apps 1760 a-g. In other embodiments, app store webpage1700 may not have all of the elements or components listed above and/ormay have other elements or components instead of or in addition to thoselisted.

App link 1750 functions to provide a link for users to download acustomer support app (e.g., Desk.com) and to give a brief explanation ofthe customer support app (see “Create a free social helpdesk for smallbusinesses”).

When the view video button 1755 associated with a customer support appis chosen, the user is sent to a webpage that plays a short videoexplaining and/or teaching the user about the app (e.g., Desk.com).

When the app store button 1758 associated with the customer support app(e.g., desk.com) is chosen, the user may buy and/or download thecustomer support app (e.g., desk.com) app.

Other apps 1760 a-g provides a preview of other apps that may be viewedand/or downloaded (see Loggr above Desk.com and Radian6 below Desk.com).These apps may be activated by scrolling up or down until the app is nolonger in the background.

FIG. 18 shows an example of a screen of an embodiment of a App storewebpage 1800 that is shown to a user upon scrolling down from thewebpage 1500 shown in FIG. 15 . App store webpage 1800 may includeembodiments of app link 1850, view video button 1855, app store button1858, and other apps 1860 a-g. In other embodiments, app store webpage1800 may not have all of the elements or components listed above and/ormay have other elements or components instead of or in addition to thoselisted.

App link 1850 functions to provide a link for users to download one ormore social media monitoring app(s) (e.g., Radian6) and to give a briefexplanation of the app FIG. 18 provides the app name “Radian6” as theapp link with the information “Listen and measure your company's brandacross social media” below the name of the app. The user may select theRadian6 app by clicking on the name of the app.

When the view video button 1855 associated with Radian6 is chosen, theuser is sent to a webpage that plays a short video explaining and/orteaching the user about the social media monitoring app (e.g., Radian6).

When the app store button 1858 associated with Radian6 is chosen, theuser may buy and/or download the Radian6 app.

Other apps 1860 a-g provides a preview of other apps that may be viewedand/or downloaded (see Desk.com above Radian6 and Site.com belowRadian6). These apps may be activated by scrolling up or down to thedesired app and selecting the app. In at least one embodiment, the appis activatable once the app name enters the user's view. In at least oneembodiment, the user scrolls until the app is no longer in thebackground.

FIG. 19 shows an example of a screen of an embodiment of a App storewebpage 1900 that is shown to a user upon scrolling down from thewebpage 1500 shown in FIG. 15 . App store webpage 1900 may includeembodiments of app link 1950, view video button 1955, app store button1958, and other apps 1960 a-g. In other embodiments, app store webpage1900 may not have all of the elements or components listed above and/ormay have other elements or components instead of or in addition to thoselisted.

App link 1950 functions to provide a link for users to download an appto design websites (e.g., Site.com) and to give a brief explanation ofthe app (see “Create pixel perfect websites with clicks, not code”).

When the view video button 1955 associated with an app to designwebsites (e.g., Site.com) is chosen, the user is sent to a webpage thatplays a short video explaining and/or teaching the user about the app(e.g., Site.com).

When the app store button 1958 associated with the website design app(e.g., Site.com) is chosen, the user may buy and/or download the app.

Other apps 1960 a-g provides a preview of other apps that may be viewedand/or downloaded (see Radian6 above Site.com). These apps may beactivated by scrolling up or down until the app is no longer in thebackground.

FIG. 20 shows an example of a screen of an embodiment of a App storewebpage 2000 that is shown to a user upon scrolling down from thewebpage 1500 shown in FIG. 15 . App store webpage 2000 may includeembodiments of app link 2050, view video button 2055, app store button2058, and other apps 2060 a-g. In other embodiments, app store webpage2000 may not have all of the elements or components listed above and/ormay have other elements or components instead of or in addition to thoselisted.

App link 2050 functions to provide a link for users to download abusiness management app (e.g., dealpath app) (see FIG. 2 ) and to give abrief explanation of the app (see “Close deals faster with timeline,tasks, and shared files”).

When the view video button 2055 associated with business management app(e.g., dealpath) is chosen, the user is sent to a webpage that plays ashort video explaining and/or teaching the user about the businessmanagement app (e.g., dealpath app).

When the app store button 1958 associated with the business managementapp (e.g., dealpath app) is chosen, the user may buy and/or download theapp. The user may be sent to a page that gives more detail about thedifferent packages and prices that might apply to the specific needs ofthe business and/or the user (see, e.g., FIG. 111 ).

Other apps 2060 a-g provides a preview of other apps that may be viewedand/or downloaded (see Salesforce above dealpath, and loggr below).These apps may be activated by scrolling up or down until the app is nolonger in the background.

FIGS. 21 and 22 show examples of a screen of embodiments of App storewebpages 2100 that are shown to a user upon activating the button forApp store for any of the Apps in FIGS. 15-20 and an example of ascreenshot that is shown to a user upon activating the free button inFIG. 21 . App store webpage 2100 may include embodiments of app pageheading 2101, search field 2102, developer page link 2103, tell a friendlink 2104, icon 2105, more 2106, website title 2107, app title 2108, appdescription 2109, explanation of new feature in app 2110, purchasebutton 2111, app info 2012, app rating 2113, app requirements 2114,developer web site link 2115, app support link 2116, application licenseagreement 2117, app preview 2120, app store bar 2150, featured 2151,genius 2152, top charts 2153, categories 2154, purchased 2105, andupdates 2106. In other embodiments, app store webpage 2100 may not haveall of the elements or components listed above and/or may have otherelements or components instead of or in addition to those listed.

App page heading 2101 conveys the purpose of the page. In the case ofFIG. 21 , the app page heading 2101 is the app that the user has chosento purchase (dealpath).

The search field 2102 provides a fillable field to search for a word orphrase within the webpage.

Developer page link 2103 functions to develop a GUI that fits thespecific needs of a specific business.

The tell a friend link 2104 functions to send a user to a page where theuser may easily send a prewritten message about the app to one or morefriends via email.

The icon 2105 may be an icon specific to the app that is being purchasedand/or may be the website icon.

More link or pulldown 2106 may include any functions or actions that arenot covered by the bottom navigation bar, the links on the page, and thebuttons on the page having to do with purchasing and choosing apps todownload.

Website title 2107 provides the information about what website the appis being purchased from—Salesforce.com (or any on demand and/ormultitenant database).

App title 2108 provides the information about what app is beingpurchased. In the case of FIG. 21 , the app is dealpath.

App description 2109 may be headed “Description” and may includeinformation about the app, such as “—#1 free iPad app (Business);—Useful and compelling”—Forbes; —“Changing the way sales work”—CNET.

Explanation of new feature in app 2110 functions to tell a user whattypes of features have been added recently to the app. The Explanationis headed “What's New!” For example, in FIG. 21 , the new featuresinclude: “—Custom view modes; —Improved syncing; —New sales leadtimeline.”

Purchase button 2111 functions to send the user to a page that providesthe user with functions and tools to purchase the app. In the case ofthe dealpath app, the purchase price is “FREE” as shown on the button inFIG. 21 . However, in at least one embodiment, the purchase price may beshown on the button or provided upon activating the purchase button.Purchase button 2111 may function to send the user to a page thatprovides the user with functions and tools to enter the informationneeded to purchase the app (e.g., name, address, credit card info,etc.).

App info 2012 provides information about the app, such as category(Business), last update date (Jul. 26, 2012), version (1), size (10.1MB), language (English), and seller (Salesforce.com).

The app rating 2113 provides information about the rating of the app.Users may try the apps out and rate the apps according to variousparameters. Parameters of difficulty, popularity, fun, usefulness,quality, etc. The ratings may be summarized by a single numerical rating(e.g., 4+).

The app requirements 2114 provides information about what is needed onthe users computer in order for the app to run correctly. Requirementsmay include compatibility with electronic devices and requirement forother programs or apps. (see: compatible with iPhone 3GS, iPhone 4,iPhone4S, iPod touch (3rd generation), iPod touch (4th generation) andiPad. Requires iOS 5.0 or later.)

The developer web site link 2115 sends the user to a page that providesthe user with functions and tools to develop a web site or GUI that isspecific to the business.

The app support link 2116 sends the user to a page that provides theuser with functions and tools to find frequently asked questions, toemail app support with a specific question, and/or to downloadinstructions.

The application license agreement button 2117 sends the user to a pagethat provides a detailed report of the license agreement and providesthe user with functions and tools to indicate that the user has read andagrees with the license agreement.

The app preview 2120 provides a photographic preview of a screenshot ofthe app. The app preview gives the potential buyer an idea of what thegraphical user interface (GUI) of the app.

The app store bar 2150 was discussed above with reference to FIG. 15 .

However, with reference to FIG. 21 , the app store also provides tabsthat are typically available on a device such as an iphone. The tabs onthe bottom of FIG. 21 provide such features as the featured link 2151,the genius link 2152, the top charts link 2153, the categories link2154, the purchased link 2155, and the updates link 2156. These linksare explained in more detail below.

The featured link 2151 may be found on the bottom navigation bar andfunctions to show the user which app is featured that day. The featuredapp may provide the user with a free trial and/or may includeinformation on how to purchase the app. The featured app may have somepromotion associated with purchase of the app (e.g., a discount, acoupon, etc.).

The genius link 2152 may be found on the bottom navigation bar andfunctions to show the user which app is particularly innovative. Whichapp(s) are innovative may be decided by the company that makes the phone(e.g., Apple) or by a vote of users.

The top charts link 2153 may be found on the bottom navigation bar andfunctions to show the user which app is the most popular as decided bythe users and/or purchasers.

The categories link 2154 may be found on the bottom navigation bar andfunctions to provides the user with the ability to browse the appsaccording to categories. For example, if the user wants an app based onthe category the app is in, the category browser allows the user to seehow many apps are available and which ones the user might want to buy.

The purchased link 2155 may be found on the bottom navigation bar andshows the user which apps the user has purchased.

The updates link 2156 may be found on the bottom navigation bar andfunctions to provide the user with functions and tools to downloadupdates to the already purchased apps. Upgrades provide the user withmore features and functions for the apps or with better functioningvariations.

In FIG. 22 , as a result of the purchase, the purchase button 2111 reads“INSTALL APP”. Thus, the user may install the app the user purchased byselecting the button 2111 and following the directions provided.

FIG. 23 shows an example of a screen of an embodiment of a webpage 2300that is shown to a user upon turning on the user's electronic deviceafter downloading dealpath 2300. The webpage 2300 shows the Dealpathicon and name included with other apps the user has downloaded onto theuser's device.

FIG. 24 shows an example of a screenshot of an embodiment of dealpathwebpage 2400 that is shown to a user upon selecting the icon shown inFIG. 23 . Dealpath webpage 2400 may include embodiments of title 2401,website icon 2405, and app explanation 2410. In other embodiments, appstore webpage 2400 may not have all of the elements or components listedabove and/or may have other elements or components instead of or inaddition to those listed.

The app name 2401 conveys the name of the app as marketed (seedealpath). An icon associated with the app might also be included.

The website icon 2405 conveys the name of the website that the app isbeing used on (see Salesforce with the cloud surrounding it).

The app explanation 2410 conveys the purpose of the app (see “track,plan and close your deals”).

FIGS. 25-27 show examples of screenshots of embodiments of webpages thatare shown to a user to set up dealpath. Webpages 2500-2700 may includeembodiments of title 2501, screenshot explanation 2502, photo field2510, name field 2520, company email field 2530, company field 2540, andactivation button 2550. In other embodiments, webpages 2500-2700 may nothave all of the elements or components listed above and/or may haveother elements or components instead of or in addition to those listed.

By filling in the information fields (setting up dealpath), the user maybegin to activate and populate the dealpath app to provide the user withfunctions and tools to track, plan, and close deals.

In an embodiment, the title 2501 provides a brief explanation of thepurpose of the webpage.

The screenshot explanation 2502 may provide a textual explanation of thescreenshot (see Tell us a little about yourself).

The photo field 2510 functions to provide the user with functions andtools to add a photograph of the user to the page. The photo may betaken from other sites (e.g., a social networking site, an email site).Alternatively, the photograph may be downloaded by the user from theuser's computer.

In an embodiment, the name field 2520 may be automatically populatedfrom accessing the user's contacts and calendar. Alternatively, the usermay input the contact and/or calendar information using a keyboard.

In an embodiment, company email field 2530 may be automaticallypopulated from accessing the user's contacts and calendar.Alternatively, the user may input the information using a keyboard.

In an embodiment, company field 2540 may be automatically populated fromaccessing the user's contacts and calendar. Alternatively, the user mayinput the information using a keyboard.

The activation button 2550 functions to submit the information once theinformation fields have been populated. The activation button 2550 maycontain an explanation of the function (see “Set Up Your Deal”).Alternatively, the activation button 2550 might contain the text “submitmy information” or other explanations.

FIG. 26 shows an example of a screenshot of an embodiment of an accessfield that is shown to a user upon entering information into any of thefields in FIG. 24 . In the access field, the server asks the user toallow the app to access the user's contacts and calendar (see “Dealpath”Would Like To Access Your Contacts and Calendar). If the user agrees tothis by activating the “OK” button, the dealpath app may fill in thefields using this information and asks the user if the information iscorrect (see FIG. 27 “Is this You?”). If the user clicks yes, the systemmay access the user's email contacts, social media contacts and calendarto set up a user's account. The information for the account includes theuser's basic information (address, cell phone, email, etc.) in additionto adding contacts from email and/or social media, and adding events ortasks from the calendar. The user is asked if the user wants the systemto access the user's contact and calendar (see FIG. 26 for an example ofthis step). If the user agrees to allow the system to access the user'scalendar and/or contacts, the system accesses the contacts and calendarand adds the contacts to the contacts in dealpath and the meetings,events, and tasks in the calendar are added as posts. The user may thengo through and delete, add or edit any of the contacts and posts ifnecessary. If the information is incorrect, the user may manuallycorrect the information before submitting the information. Further, theuser may change the photograph by selecting the “Change Photo” buttonbelow the photograph. Alternatively, the user may choose the “Don'tAllow” button to populate the fields with the information by hand andmay add a photo by selecting the photo icon and/or the “Add photo”button. After the field has been populated automatically or by hand, theuser may select the “Set Up Your Deal” button to submit the informationand continue the process.

In FIGS. 28 and 29 , the user has decided to set up the user's firstdeal. FIGS. 28 and 29 show examples of screenshots of embodiments ofTrack webpages 2800 and 2900 shown to a user upon activating the “Set UpYour Deal” button in FIG. 27 . Track webpage 2700 may includeembodiments of track 2801, primary contact heading 2802, contact oraccount field 2803, list of contacts 2810 a-g, size field 2820, stagefield 2830, close field 2840, and close buttons 2845 a-g. In otherembodiments, app store webpage 2800 may not have all of the elements orcomponents listed above and/or may have other elements or componentsinstead of or in addition to those listed.

The track heading 2801 acts to send the user to the track page for theuser to make changes to or view the tracking parts of a deal. The trackheading 2801 may be chosen by selecting the track heading.Alternatively, the user may select the Plan or Invite heading to be sentto the plan or invite pages.

The primary contact heading 2802 functions to provide a listing of thenames and photographs of contacts. When a contact is chosen by selectingthe contact, the contact is indicated as the primary contact. In atleast one embodiment, there may be more than one primary contact. In atleast one embodiment, the indication that the person is the primarycontact is by highlighting the primary contact's name and/or picture(e.g., a rectangular border that is filled in). The highlighting may bea colored in rectangle or a rectangle with a colored border. In theexample of FIG. 28 , the primary contact is Hillary Wilson fromUniversal Mobile.

The contact or account field 2803 functions to provides the user withfunctions and tools to input or search for the primary contact on anaccount or deal in a list of all contacts using a search word or wordsfor the contact or the account (business).

List of contacts 2810 a-g provides a list of the contacts that areassociated with the deal. If no contacts are yet associated with thedeal, the contacts may be listed alphabetically, or randomly. The usermay enter a name or business into the contact or account field 2803 tofind a contact. In at least one embodiment, the list may be reorganizedto be alphabetical, by first name, by contact date, by business, etc. bytyping into the search field.

The size field 2820 provides an indication of the size of the deal atthat time. In the example of FIG. 28 , the size is indicated as $1000.The size may be chosen by the placement of the sliding button on themoney line. The chosen size may be indicated above the line next to thesize heading (see “Size: $1,000). The size may be changed by moving thebutton on the money line to the right or left until the correct amountis chosen.

The stage field 2830 provides an indication of the status of the deal,by choosing from 1, 2, 3, 4, and 5. The earliest stage is 1 and iscalled “prospecting.” As the deal continues, the stage may be changed bymoving the button on the stage line to the right or left until thecorrect stage is chosen. In at least an embodiment, the stage is updatedautomatically, based on the information entered into the user interface.The stage will also be indicated next to the stage heading (see “Stage:1—Prospecting.” When the stage is changed, a lightening bolt icon withthe information about the stage change may be shown in the posts.

The close field 2840 indicates a date for when the deal will close. Theclose date may be chosen by selecting one of the close buttons 2845 a-g.The close buttons 2845 a-g, as shown in FIG. 28 , are “end of month, endof quarter, end of year, or choose date.” If the indicated buttons donot provide the correct date, the user may select the “choose date”button and pick a date from a calendar, or input a specific date into afield.

FIG. 29 shows an example of a screenshot of an embodiment of the trackwebpage 2900 that is shown to a user upon choosing or changing one ormore of the fields in FIG. 28 . In the example of FIG. 29 , the userselected contacts and set the size and stage for the deal. For example,the primary contact 2910 has been chosen as “Hillary Wilson, UniversalMobile,” the size 2920 of the deal has been changed to $23,000, thestage 2930 has been changed to “3—Validating,” and the close date 2940has been chosen as “Aug. 31, 2012” by selecting the “End of the Month”button 2845. As shown in FIG. 28 , the cursor may appear as a human handwith the index finger used to choose a field or button. The user maymove to the plan or invite link by selecting the headings at the top(see 2898 and 2899) or by swiping across the screen of the device.

FIGS. 30 and 31 show examples of screenshots of embodiments of Planwebpages 3000 and 3100 shown to a user upon finishing the trackinformation in FIG. 28 , choosing the plan link, or swiping across thescreen of the device. Using the plan webpage 3000, the user may addcontacts based on the name of the company involved in the deal and/ormeetings that were planned for the deal. Plan webpage 3000 may includeembodiments of plan 3001, additional contacts field 3010, add all button3015, meetings field 3020, add all button 3025, track 3098, and invite3099. In other embodiments, app store webpage 3000 may not have all ofthe elements or components listed above and/or may have other elementsor components instead of or in addition to those listed.

The plan page 3001 provides tools and functions for a user to planmeetings that are associated with a deal.

The additional contacts field 3010 provides a list of contacts that maybe chosen to be associated with the deal. The Additional contactsheading (see Additional Contacts: 0) has an indication of the number ofcontacts that has been chosen next to the heading. The list of contactsmay include a scroll to find contacts that are not being shown.

The additional contacts add all button 3015 may be clicked after theuser has chosen the contacts the user wants associated with the deal inorder to submit the information. The add all button associates thecontacts that the user has chosen with the deal.

The meetings field 3020 functions to list the meetings associated with adeal. The meetings field 3020 contains a list of meetings under theheading “Meetings:” with the number of meetings associated with the dealenumerated next to the meetings heading. The meetings are listed with acalendar icon to the left, the date and name of the meeting with thetime and explanation of the meeting underneath, and a checkmark to theright. The meetings field provides a list of meetings associated withthe deal that may be accessed by selecting any part of the meeting. Ifthe user clicks on a meeting, the meeting will be indicated as being apart of the deal. The indication may be with a rectangular border thatis filled in, a bold (or highlighted) checkmark, a bold calendar and/orall of the above. The rectangular border may be colored in with a coloror the border may be a colored border.

The meetings add all button 3025 may be clicked after the user haschosen the meetings the user wants to associate with the deal andfunctions to submit the information. The add all button associates themeetings that the user has chosen with the deal.

Track 3098 is explained with reference to FIGS. 28 and 29 .

Invite 3099 is explained with reference to FIGS. 32 and 33 .

FIG. 31 shows an example of a screenshot of an embodiment of the planwebpage 3100, which is shown to a user upon choosing or changing one ormore of the fields in FIG. 29 . For example, Jonathon Foster fromUniversal Mobile and Thomas Wilson from Universal Mobile have beenselected in order to add Foster and Wilson as additional contacts. Thenumber next to the additional contacts heading has changed to “2,” ameeting has been chosen (see the Aug 23: managers meeting” thus changingthe number next to the meetings heading to “1”). As shown in FIG. 28 ,the cursor may appear as a human hand with the index finger used tochoose a field or button. The user may move to the invite link or backto the track link by selecting the headings at the top (see 2898 and2899 in FIG. 28 ) or by swiping across the screen of the device.

FIGS. 32-33 shows examples of a screenshots of embodiments of invitewebpages 3200 and 3300 shown to a user upon selecting the invite link atthe top of any of FIGS. 28-31 . Invite webpage 3200 may includeembodiments of invite 3201, stage icon 3202, Deal name 3203, dealinformation 3204, Team member field 3220, primary contact 3230, track3298 and plan 3299. In other embodiments, invite webpage 3200 may nothave all of the elements or components listed above and/or may haveother elements or components instead of or in addition to those listed.

Invite webpage 3200 allows the user to ask for help with the deal frominside of the user's company (to set up team members).

The invite link 3201 when indicated sends the user to the invite page3200. The invite link may be seen on any of FIGS. 28-31 . The invitescreenshots function to add team members to a deal. In at least oneembodiment, team members may be added by any of the team members. In atleast one embodiment, team members may only be added by the manager.

The stage icon 3202 indicates the stage of the deal by the amount of thecircle that is colored in and the number that is shown in the middle ofthe circle. The stage is chosen by indicating the track link (see FIGS.28-29 ).

The deal name 3203 provides the name of the deal for which the user ischoosing team members.

The deal information 3204 provides further information about the dealbeyond the deal name. The information may include the size of the deal($23,000), the company associated with the deal (Universal Mobile, USA),the primary contact on the deal (Hillary Wilson), and the stage of thedeal (Validating).

The team member field 3220 provides a list of team members to choosefrom.

The list may come from the contacts list, from previous deals, or frompreviously chosen contacts for this deal. The number of team membersthat have been chosen is indicated next to the team members heading (seeTeam members: 0). The user may select the team member that the userwants to add to indicate the team member. The indication may be with arectangular border that is filled in and/or an emboldened checkmark. Therectangular border may be colored in with a color or the border may be acolored border.

The primary contact 3230 is shown with the photograph, the contact'sname and the company indicated. The primary contact 3230 was chosen onthe track page (see FIGS. 28 and/or 29 ).

Track 3298 has been explained with reference to FIGS. 28 and 29 .

Plan 3299 has been explained with reference to FIGS. 30 and 31 .

FIG. 33 shows an example of a screenshot of an embodiment of the invitewebpage 3300 that is shown to a user upon choosing or changing one ormore of the fields in FIG. 32 . For example, Mitch Richards and VictoriaLaughridge have been indicated as team members and the number indicationnext to the team members heading has been changed to “2”. In addition,the submission button and checkmark have appeared above the button forsubmitting the information 3350 (see “Start working this deal”). Afterthe user has chosen the team members, the user clicks on the submissionbutton 3350 and the team members are added. The user may move to back tothe track or plan link by selecting the headings at the top (see 2898and 2899 in FIG. 28 ) or by swiping across the screen of the device.

FIGS. 34-36 show examples of screenshots of embodiments of deal homepage(or timeline) screenshots shown to a user upon selecting the submitbutton on FIG. 33 . Deal homepage webpage 3400 may include embodimentsof stage icon 3402, deal name 3403, deal information 3404, primarycontact 3405, cross navigation bar 3410 including comment 3411, files3412, tasks 3413, events 3414, and other 3415, side navigation bar 3450including my deals 3451, timeline 3452, details 3453, tasks 3454,contacts 3455, deal space 3456, and more 3457, vertical timeline 3460and posts 3466 a-g. In other embodiments, invite webpage 3400 may nothave all of the elements or components listed above and/or may haveother elements or components instead of or in addition to those listed.

The deal homepage (timeline page) provides the user with functions andtools to set up and work a deal. The deal homepage may also be accessedby selecting any link on a page entitled “timeline.” The user may alsoaccess this page by selecting any timeline link on any page (e.g., thetimeline link on the side navigation bar 3452). The deal (or timeline)homepage provides a timeline view that allows activity feeds with ahistory, showing what has been done on the deal so far and forscheduling what is going to happen on the deal in the future. Thevertical timeline gives a magnified view of this.

The stage icon 3402 indicates the stage of the deal by the amount of thecircle that is colored in and the number that is shown in the middle ofthe circle. The stage is chosen by indicating the track link (see FIGS.28-29 ).

The deal name 3403 provides the name of the deal for which the user ischoosing team members. The deal name 3403 typically includes the name ofthe company or companies involved in the deal and may include the numberof units.

The deal information 3404 provides further information about the dealbeyond the deal name. The information may include the size of the deal($23,000), the company associated with the deal (Universal Mobile, USA),the primary contact on the deal (Hillary Wilson), and the stage of thedeal (Validating).

The primary contact 3405 is shown with the photograph, the contact'sname and the company indicated. The primary contact 3230 was chosen onthe track page (see FIGS. 28 and/or 29 ).

Cross navigation bar 3410 including comment 3411, files 3412, tasks3413, events 3414, and other 3415 are discussed in detail in thediscussion of FIG. 8 .

Side navigation bar 3450 including my deals 3451, timeline 3451, details3453, tasks 3454, contacts 3455, deal space 3456, and more 3457, andvertical timeline 3460 are discussed in detail in the discussion ofFIGS. 6 and 10 .

Vertical timeline 3460 on the right side of the page provides amagnified view of the timeline of the deal. The vertical timeline 3460is shown as a vertical bar starting with the start of the deal andending with the closing of the deal (or the expected close date). Theblue bar on the timeline corresponds to the blue cross navigation bar3410 and the posts or actions that occur above the blue bar in eitherplace are future activities. The posts and activities that occur belowthe blue bar are past activities. The timeline contains dots of variouscolors that tell the user what type of action the dot corresponds to.For example, the blue dot corresponds with the file icon on the leftvertical line paralleling the timeline (see the blue dot with the imageof a piece of paper with a corner folded). The yellow dot corresponds tothe lightening bolt icon on the left line and corresponds to the stageof the deal at that time. The lightening bolt is posted when there is achange in the stage of the deal. The posts are shown in the middle ofthe page between the vertical timeline and the left vertical linecontaining the function icons.

Posts 3466 a-g are any type of communication, tasks, events, files, andcomments that occur in relation to a deal. The posts are listed belowthe cross navigation bar 3410 and show an icon explaining the type ofpost on the left paralleling the vertical timeline 3460 on the right.The newest post typically gets inserted under the cross navigation bar3410.

FIG. 35 shows an example of a screenshot of an embodiment of the dealhomepage with an autosuggest of what to do next. A yellow bar appearsabove the cross navigation bar stating “What's the plan? Schedule anevent.” Thus, dealpath provides online assistance to the user. If theuser clicks on the Schedule an event, the user is sent to the add anevent page (see FIG. 37 ). Alternatively, the user may get to the add anevent page by selecting the events icon (see 3414 in FIG. 34 ) on thecross navigation bar 3410.

FIG. 36 shows an example of a screenshot of an embodiment of the dealhomepage after the user has clicked on the other icon (a down arrow).The icon is a pull down which opens up into a list of other functions,including log call, send email, share contact, invoice, quote, upgrade,and get apps. The user may choose one of the functions which willnavigate to the page that provides the user with functions and tools toperform the function. For example, if the user chooses send email, theuser will be given a page that provides the user with functions andtools to send an email.

FIGS. 37-41 show examples of screenshots of embodiments of webpagesshown to a user upon choosing to add an event (see events button oncross navigation bar in FIG. 34 ). Add an event webpage 3700 may includeembodiments of screenshot title 3701, deal name 3702, edit event button3703, event field 3704, when field 3705, where field 3706, add peoplefield 3707, add a description button 3708, keyboard 3710, submit button3724, and delete/exit button 3725. In other embodiments, add and eventwebpage 3700 may not have all of the elements or components listed aboveand/or may have other elements or components instead of or in additionto those listed.

Screenshot title 3701 functions to explain to the user what the functionof the screenshot is (see “Add an Event”).

Deal name 3702 functions to remind a user which deal the event isassociated with (see Universal Mobile-500).

If the user would like to edit an event that was previously set up, theuser may select the edit event button 3703. The edit event button 3703may be a button or a textual explanatory sentence (see “choose one fromyour calendar”). When the user clicks on the edit event button 3703, theuser navigates to a page containing a list of events that the user maychoose to edit.

To schedule a new event, the event field 3704 is used to name the event.The user may name the event any name other than one that is alreadybeing used. If the user names the event a previously used name, the userwill receive a message asking the user if the user would like to replacethe previous event with the new event.

The when field 3705 is used to input the date and time that the eventwill take place. In at least one embodiment, when the user clicks on theicon (a calendar with a plus sign), a calendar appears and the user mayuse the calendar to choose a date and/or time.

The where field 3706 is used to input the place that the event will takeplace. In at least one embodiment, when the user clicks on the whereicon (teardrop), a list of places that have been previously used appearsfor the user to choose from. Alternatively, the user may input a newplace. If the event is a telephonic meeting, the where field may be leftblank.

The add people field 3707 is used to add people to the notification ofthe event who should attend. In at least one embodiment, when the userclicks on the people icon (the human bust), a list of contacts appearsfor the user to choose from. Alternatively, the user may input a newcontact to attend the event.

The add a description button 3708 functions to send provide an optionalfield for the user to add a description of the event.

The keyboard 3710 may be any keyboard on an electronic device andprovides the user with keys to input the information into the desiredfields. Alternatively, the keyboard may be provided on a screen orwebpage.

The cross navigation bar 3720 shown here as a side navigation bar is thesame as that shown in FIG. 34 and functions as described.

The submit button 3724 functions to submit the event information whenthe fields have been finished. The submit button looks like a checkmarkand is colored green in FIG. 37 .

The delete/exit button 3725 functions to cancel the event and exit theadd an event page. The delete/exit button 3725 has an “x” and is coloreddark blue in FIG. 37 .

In FIG. 38 , the event field 3704 has been populated with the name“customer demo.” In FIG. 39 , The where field 3706 has been populatedwith “Universal Mobile HQ” and the when field 3705 has been selected tobe Aug. 4, 2012 3-4 pm. Further, the human bust icon has been clicked inthe add people field 3707 and the contact “Mike Walton” has been chosen.In FIG. 40 , the add people field 3707 has been populated.

FIGS. 41-44 shows examples of screenshots of embodiments of the set-upwebpages (see FIG. 34 ) that is shown to a user after adding an event.FIG. 41 shows an example of a screenshot of an embodiment of the dealhomepage showing that an event has been added. The event gets publishedin the posts above the cross navigation bar (after today). The event isshown in a yellow box and contains all of the information from FIG. 40 .The event is also shown on the timeline on the right as a dark purpledot on the August 4 date. In FIG. 42 , the yellow box has been replacedby a white box. This occurs after the new event (highlighted in yellow)has been posted for a specific amount of time or after the new event hasbeen acknowledged by one or more team members or contacts.

FIG. 43 shows an example of a screenshot of an embodiment of how a taskmay be added from the set-up webpage (see FIG. 34 ), the checkmark iconin the cross navigation bar has been selected and the phrase “preparefor your event. Create a new task.” appears above the cross navigationbar. The checkmark icon is the task link. If the user clicks on the“create a new task” button the user will navigate to the create a newtask page (see FIG. 45 ). In FIG. 44 , the create a new task button isno longer highlighted.

FIGS. 45-46 show examples of a screenshots of embodiments of webpagesshown to a user upon choosing to add or create a task (see tasksbutton—checkmark icon—on cross navigation bar in FIG. 34 ). Add a taskwebpage 4500 may include embodiments of screenshot title 4501, deal name4502, task field 4504, due field 4505, assigned to you field 4507, add adescription button 4508, more 4509, keyboard 4510, and cross navigationbar 4520, submit button 4524, and delete/exit button 4525. In otherembodiments, add a task webpage 4500 may not have all of the elements orcomponents listed above and/or may have other elements or componentsinstead of or in addition to those listed.

Screenshot title 4501 functions to explain to the user what the functionof the screenshot is (see “Add a task”).

Deal name 4502 functions to remind a user which deal the event isassociated with (see Universal Mobile-500).

In at least one embodiment, there is an edit task button. If the userwould like to edit a task that was previously set up, the user mayselect the edit task button. The edit task button may be a button or atextual explanatory sentence (see “choose one from your calendar”). Whenthe user clicks on the edit task button, the user navigates to a pagecontaining a list of tasks that the user may choose to edit.

To schedule a new task, the task field 4504 is used to name the task.The user may name the task any name other than one that is already beingused. If the user names the task a previously used name, the user willreceive a message asking the user if the user would like to do so.

The due field 4505 is used to input the due date (date and time) thatthe task needs to be finished by. In at least one embodiment, when theuser clicks on the icon (a calendar with a plus sign), a calendarappears and the user may use the calendar to choose a date and/or time.

The assigned to you field 4507 is used to input or find in a list yourname.

The add a description button 4508 functions to send provide an optionalfield for the user to add a description of the task.

The more field 4509 functions to provide the user with functions andtools to include more in the add a task page.

The keyboard 4510 may be any keyboard on an electronic device that theuser may use to input the information into the desired fields.Alternatively, the keyboard may be provided on a webpage or screenshot.

The cross navigation bar 4520 shown here as a side navigation bar is thesame as that shown in FIG. 34 and functions as described.

The submit button 4524 functions to submit the event information whenthe fields have been finished. The submit button looks like a checkmarkand is colored green in FIG. 45 .

The delete/exit button 4525 functions to cancel the event and exit theadd an event page. The delete/exit button 4525 has an “x” and is coloreddark blue in FIG. 45 .

In FIG. 46 the task field 4504, due field 4505, and the assigned to youfield 4507 have been populated as follows: task: Please post the demoflow for Universal by Friday, assigned to: “Mike Walton”, and due by:Friday-July 18.

FIGS. 47-48 show examples of screenshots of embodiments of webpages forthe deal homepage shown to a user after adding a task. FIG. 47 showsthat a task has been added. The task is shown highlighted in a yellowbox and contains all of the information from FIG. 45 . The task is alsoshown on the timeline on the right as a light purple dot on the July 18date. In FIG. 48 , the yellow box has been replaced by a white box aftera specified amount of time has occurred (after posting the new task). Inother words, the highlighting disappears. In at least one embodiment,the highlighting (signifying new) disappears when the task has beenacknowledged by one or more team members or contacts, when the task hasbeen completed, or when a newer post appears

FIGS. 49-62 show examples of screenshots of embodiments of webpages thatare shown to a user after a recommendation is given to the user to takea tour of the timeline. Most of the features of FIG. 49 have beendiscussed with reference to FIG. 34 . When the user begins using thedeal path app, reminders will periodically appear reminding the user tolearn more about various functions associated with the app, and/or totake tours of parts of the app. In FIG. 49 , a reminder has been createdto teach the user more about the cross navigation bar. A yellow barappears saying “Getting the picture? The timeline is where work getsdone and deals get closed. Take the tour!” The part of the sentencestating “Take the tour!” functions as a link to the webpages thatconstitute a summary tour of how the timeline works, including what theicons mean, what the dots mean and how to use timeline functions.

FIG. 50 shows an example of a screenshot of an embodiment of a webpage5000 shown to a user when the user chooses to take the tour in FIG. 49 .Webpage 5000 may include embodiments of stage icon 5002, deal name 5003,deal information 5004, primary contact 5005, deal highlights 5070 andnext button 5080. In other embodiments, add a task webpage 5000 may nothave all of the elements or components listed above and/or may haveother elements or components instead of or in addition to those listed.

The stage icon 5002 indicates the stage of the deal by the amount of thecircle that is colored in and the number that is shown in the middle ofthe circle. The stage is chosen by indicating the track link (see FIGS.28-29 ).

The deal name 5003 provides the name of the deal for which the user ischoosing team members.

The deal information 5004 provides further information about the dealbeyond the deal name. The information may include the size of the deal($23,000), the company associated with the deal (Universal Mobile, USA),the primary contact on the deal (Hillary Wilson), and the stage of thedeal (Validating).

The primary contact 5005 is shown with the photograph, the contact'sname and the company indicated. The primary contact 5030 was chosen onthe track page (see FIGS. 28 and/or 29 ).

Deal highlights 5070 are provided when the user clicks on the icon. Apull down appears that explains about the “Deal Highlights” stating“Your deal highlights let you quickly see the health and size of yourdeal.” If the user decides to find out about the deal highlights, theuser clicks on the next button 5080 and is sent to a page providing theuser with the information about the health and size of the user's deal.

FIG. 51 shows an example of a screenshot of an embodiment of a webpagethat includes an explanation of what the “your team” button's functionis. The your team button states “Need help to close a deal? Build yourteam by inviting your colleagues.” If the user wants to learn about howto invite colleagues to become a team, the user clicks on the nextbutton and is sent to a page that provides the user with functions andtools to invite colleagues (contacts) to become a team. In FIG. 52 , theuser clicks on the “next” button.

In FIG. 53 , the timeline is highlighted to show the user how thetimeline works. In FIG. 54 , the number at the top of timeline isexplained as follows: “42 days to close” and “Don't miss a beat. Planyour next steps and track your progress on the timeline.”

FIG. 55 provides an explanation of the Sidebar Navigation: “The sidebargives quick access to details and items related to your deal.”

FIG. 56 provides an explanation of the dealpath app menu on the Sidebarnavigation bar “Dealpath App Menu” and states “The Dealpath app menu iswhere you may easily manage multiple deals. Try it now.” The try it nowis highlighted (bolded) because the phrase may function as a link forthe user to try the dealpath app menu. Alternatively, the user mayselect the Try It button in the pop up.

FIG. 57 results when the user clicks on the Try it now button or the Tryit button in FIG. 56 . A panel appears to the left of the sidenavigation bar showing links that provide the user with a summary of allof the deals the user is involved in. The links include Search, DealsHome, and My Deals. Note that the user has only one deal pending at thistime (Universal Mobile). The panel also provides the user with athumbnail sketch of the deal with a stage icon and information about thedeal “Universal Mobile 500.” In at least one embodiment, if the user hasmore than one deal, the user may be presented with a list of deals tochoose from. The screenshot also provides the explanation “Your DealsHome” and explains “This is where your deals live. The Deals Home willhelp you stay on target to meet your goals.” The user may select thenext button to move on to the next part of the tour.

In FIG. 58 , the user may be shown that the user has access to allSalesforce and results when the user clicks on the “next” button in FIG.57 . A balloon opens up next to the Salesforce icon stating, “Wait,There's More! Your new Salesforce ID unlocks a world of connectedbusiness apps. Many are free, optimized for your iPad and ready to go.”The user may select the “next” button to continue the tour. The user mayalso get this information by selecting the white cloud icon.

FIGS. 59-61 show examples of screenshots of embodiments of webpageshaving the cloud menu, a global menu for salesforce services. The usermay have only installed the dealpath app, but the user is also grantedaccess to other productivity tools (such as tasks, groups, and messages)from salesforce automatically. In FIG. 61 , an explanation of some ofthe functions in the cloud menu is shown. For example, Feeds isexplained as “Boom! The power of the cloud. Access cross-applicationproductivity tools like Tasks and Files to help you get things donesecurely, anywhere.” My Team is explained as “We love groups! Use themfor everything from managing small teams to planning world domination”and dealpath is explained as “Discover new apps. To start, we recommendinstalling our flagship Salesforce app (also free) for faster access tothese global features. Tap “done” to go back to your deal timeline.” Theuser may tap the done button to go back to the deal timeline and end thetour. Alternatively, the user may select the see more button to continuethe tour.

In FIGS. 62-66 , after the tour is ended, the user is sent back to thedealpath (or timeline) page (see also FIGS. 34 and 48 ). The timelinepage may also be the default page for the dealpath app. The user seesthat the person she has assigned the task to (Mike Walton) has completedthe task. Therefore, the task moves below the side navigation bar and/orthe blue bar in the timeline.

In the example of FIG. 63 , a new file is posted for the Universal deal.The new file shows up initially highlighted as a yellow box containingthe file and information about who posted the file, when the file wasposted, and any information from the person who posted the file. Theperson who posts the file may invite others to read or view the file.The highlighted box is included next to a file icon. In at least oneembodiment, the file icon is a blue circle with an image of a piece ofpaper with the top left corner folded over. The file is included on thetimeline on the right as a blue dot on the day the file was posted.

FIG. 64 shows an example of a screenshot of an embodiment of thedealpath webpage after a task is completed. Next to the task icon(purple checkmark), a green box appears containing the photo and name ofthe person who completed the task with and explanation of the task thatwas completed and the due date for completion. In FIG. 64 , thehighlighted new file box from FIG. 63 has returned to the backgroundwhite color (is no longer highlighted). In the example of FIG. 65 , MikeWalton's picture was added to the Customer demo event next to MadisonRigsby's photo. Since the demo flow was posted, Mike Walton was invitedto the event. In FIG. 66 , the green box for the task completion hasreturned to the background white color.

FIG. 67 shows an example of a screenshot of an embodiment of webpage6700 shown to a user when the user opens a file posted on the timeline.Webpage 6700 may include embodiments of deal name 6703, commentnavigation bar 6750 including comment command 6752, share file command6754, send command 6756, and star 6758, comment field 6785, file 6790,close 6795, upload progress 6798, and file information 6799. In otherembodiments, add a task webpage 6700 may not have all of the elements orcomponents listed above and/or may have other elements or componentsinstead of or in addition to those listed.

The user may “like” the file by selecting the thumbs up icon and thenviews the file either by selecting the file itself or the user isautomatically sent to the file view by choosing the “like” icon.

Deal name 6703 has been discussed in conjunction with FIGS. 34-36 .

Comment navigation bar 6750 functions to provide the user with functionsand tools to post a comment and decide with whom to share the comment.Comment navigation bar 6750 may have the following commands: commentcommand 6752 shown by a conversation balloon icon, share file command6754 shown by an envelope with an active arrow inside, file command 6756shown by an image of a piece of paper with the right corner folded down,and star 6758 shown by a five cornered star icon. The user may activatethe commands by selecting each icon.

The comment field 6785 provides the user with functions and tools toinput a comment on the file using the electronic device's keyboard.

File 6790 provides the user with functions and tools to include a filein the user's comment(s).

The close icon 6795 is shown as a white X in a black background andfunctions to close the file.

The upload progress 6798 may be followed by viewing the 6 gray dotssituated below the file. In this way, if the file is a video orpowerpoint, the user will know when the file has downloaded enough to beviewed as a complete file.

The file information 6799 provides the name and type of file(demo-flow.ppt), the size (12 mb), the author (Mike Walton), and thedate (April 12).

FIG. 68 shows what happens when a user clicks on the share icon 6754. Alist of recommended team members, contacts, or recipients is providedfor the user to choose from. Alternatively, the user may input the emailaddress of the contact the user would like to share with in theto-field. After the user inputs the email address, the email addresswill be added to the list below the recommended heading. The user clickson each of the recipients, and optionally includes a message and clickson the share file bar to send the file and/or comments to the otherrecipients.

In the example of FIG. 69 , the user has chosen to share the file withHillary Wilson with the message “Hi Hillary, please take a look at thisfollowing flow for our meeting and let me know if you think this willmeet the team's needs.” In at least one embodiment, an explanatoryreminder may appear (see blue box) providing the user with informationabout the security of the process the explanation “Sharing with anexternal contact. A secure, branded customer deal space will be createdproviding links, functions, and tools assisting the user to track theuser's customer interactions” appears and a link is provided to allowthe customer to preview the file and comment before the file is sent(see preview button).

FIG. 70 shows an example of a screenshot of an embodiment of a webpage7000 shown to a user when the user clicks on the preview button topreview the deal space page before sending the deal space page to thecustomer. The user may preview the file before the file associated withthe deal space page is sent. Webpage 7000 may include embodiments ofpage explanation 6702, deal name 6703, spoked icon 7004, exit 7005, nameof deal 7006, photo and information about sender 7007, file and comment7020, field for thoughts 7025, share bar 7030, and share button 7040. Inother embodiments, preview file and comment webpage 7000 may not haveall of the elements or components listed above and/or may have otherelements or components instead of or in addition to those listed.

The secure space provides a preview of the email and/or posts containingthe file. The deal space page is automatically generated by sharing thefile with the customer. In at least one embodiment, after the deal spacepage is generated, the space may be altered by the user to fit theuser's needs. FIG. 70 shows a deal space page that is shown to acustomer to share a file. In FIG. 70 , the user may review the dealspace page and/or edit the deal space page before sending the deal spacepage to the customer. Even if the customer does not have the dealpathapp, the customer may still view the page via the customer's device orcomputer.

The page explanation 7002 functions to remind the user what the page'sfunction is (see e.g., “Previewing new customer group for UniversalMobile). The page explanation may include the deal name.

The deal name 7003 reminds the user which deal the file is associatedwith (see “Universal Mobile”).

The spoked icon 7004 when activated provides the user with tools relatedto setup settings.

The exit 7005 is shown as an “x”. The exit, when activated, cancels theact of sharing the file and sends the user back to the previous page.

The name of deal 7006 provides the user with information about whichcompanies are working together on the deal (see “Friendzy & UniversalMobile). The number of companies may depend on the type of deal. Forexample, there may be deals that include more than two companies.

The photo and information about sender 7007 provides the user withinformation about the sender. The information may include the sender'sphotograph, the sender's job title, the sender's email, and the sender'stelephone number.

The file and comment 7020 provides the file and a comment from thesender. For example, the photograph of Madison Rigsby, the informationthat “Madison Rigsby shared a new file,” the information about when sheshared the file (see “Right Now”), and a message from the sender (“HiHillary, please take a look at the following flow for our meeting andlet me know if you think this will meet the team's needs”) is provided.In addition, in a separate field, the file is provided with informationabout the file (see “Demo Flow for Universal Mobile.ppt Strategicpresentation flow for the Universal Mobile Sales presentation that iscoming up soon”). The file is shown on the left as a photograph of amobile device with a red ribbon around it. A button for “Like” is shownand, when activated, the recipient may “like” the flow on a socialnetworking site. An arrow for a scrolldown is provided within the postbox to.

The field for thoughts 7025 provides a place for the recipient to easilyprovide thoughts, comments, other files, etc. directly associated withthe shared file. The sentence “Add your thoughts here” provides the userwith a clear idea of what the space is provided for.

The share bar 7030 provides other links that provides the user withfunctions and tools to further change the file and comments that theusers share. The comment icon functions to send the user back to thecomment to amend, add, or remove the comment. The task (checkmark) linkfunctions to send the user to an add a task page, the paperclip icon isone of the “publisher” links and functions to allow a user to postupdates, links, files, etc. The more pulldown provides a user with otherlinks that the user might want to access from the page (e.g., the eventslink, the file link, etc.).

The share button 7040 functions to send the file and comments to thechosen recipient(s). When the share button 7040 is activated, the serversends the file.

In the example of FIG. 71 , the user previewed the file and comments anddecided to send the file without changes. The user is taken back to thefile and comment page (see FIG. 69 ) and the user may tap the share filebutton to share the file and comment.

In FIG. 72 , the user gets a history of the file that was shared. InFIG. 72 , the shared file from FIGS. 70 and 71 posts to the dealhomepage (see FIG. 34 ). The shared file posts as a file (see file iconon the right). The post provides the demo flow and the message toHillary from Madison Rigsby.

In FIG. 73 , the user gets an alert that the customer she shared thefile with has viewed the file (Hillary Wilson (Universal Mobile) viewedDemo flow for Universal Mobile.). The fact that she views the file isprovided on the deal homepage as a post. The post also provides a linkthat provides the user with functions and tools to “view all customeractivity via Deal Space.” The user may select any part of the post toget more detailed information about the part of the post the user hasselected (e.g., select Demo Flow to view the file).

FIG. 74 shows an example of a screenshot of an embodiment of a webpage7400 indicating that the process of setting up a deal has beenaccomplished and now the screenshots will illustrate how the user usesthe dealpath app during a normal day. FIG. 74 reads “Time Passes . . .Madison and the rest of the Friendzy team are actively using Dealpath.She launches the app to start her day.”

FIGS. 75-120 show examples of screenshots of embodiments of webpagesthat illustrate the process of using dealpath and the related apps aftera deal and the user set up. FIG. 75 provides a screenshot that is shownto the user when the user turns on the user's electronic device and thenclicks on the dealpath app. The page shows the salesforce icon above andto the left of the word “dealpath” and provides an explanation below of“track, plan and close your deals.”

FIGS. 76-83 shows examples of screenshots of embodiments of webpagesshown to a user when the user clicks on the my deals link in the sidenavigation bar (see FIG. 34 for example). Webpage 7600 may includeembodiments of my deals button 7601, my deals icon 7602, webpage name7603, leaderboard link 7604, calendar heading 7605, deal chart 7610,activity field 7620, and tasks field 7630. In other embodiments, previewfile and comment webpage 7600 may not have all of the elements orcomponents listed above and/or may have other elements or componentsinstead of or in addition to those listed.

My deals button 7601 functions to send a user to the my deals pagecontaining information about one or more deals. In the case of FIG. 76 ,the my deals button 7601 has been activated and the screen shown is themy deals screen.

The my deals icon 7602 provides an image that is associated with mydeals. In at least one embodiment, the icon is a dollar sign within acircle and having fins attached to indicate movement.

The webpage name 7603 serves to identify the page the user is on as “MyDeals.”

The leaderboard link 7604 functions to send the user to a leaderboardpage. The leaderboard page provides the leader with a way to see themonetary progress of each team member.

The calendar heading 7605 provides an indication of the range that isbeing looked at (see “Month”) chosen from week, month, quarter, or yearand the specific month (see “July”).

The deal chart 7610 provides a chart or graph showing the progression ofthe deal monetarily with respect to the number of weeks. The X axis isthe number of weeks since the start of the deal. The number of weeks maystart with the start date and end with the projected end date of thedeal. The y-axis may be the amount of revenue expected to be earned bythe team. In an embodiment a horizontal line, which may be orangeprovides the projected or desired revenue or earnings ($1.4m). The dotsprovide the actual revenue obtained each week (see 120 k on week 4,$200K on week 7, and 400k on week 10). The dotted line is a projectionof how the revenue is increasing each week and may continue to increaseassuming the revenues do not plateau.

The activity field 7620 provides a list of posts under the heading“Posts” related to activities that have occurred during the chosen month(e.g., July)

The tasks field 7630 provides a list of tasks under the heading “Tasks”that had deadlines in the chosen month and indicates the deadline or duedate for the task (see “Today” and “06/21/12”).

In FIG. 77 , the deal chart 7110 shows a summary of the pipeline,including the quota ($1.4m), what will help the user move toward theuser's goal, activities associated with the deal, and the user maymanage the user's tasks. In FIG. 77 , the user may select any of thedots in the projected line (the dotted line) to see projected earningsfor dots above or below the projected line. Flags of various colors ortypes (e.g., orange, blue and green flags) provide the user with anindication of what the user needs to do in order to meet the user'sgoal, based on the projected timeline.

In FIG. 78 , the user has chosen to find out the amount of revenue eachteam member contributed by selecting the leaderboard link at the top ofthe page. In FIG. 79 , a graphical representation of the amount ofrevenue for week X is shown for each teach member with the team member'sname and picture underneath as the leaderboard. Madison Rigsby is shownseparately, because she is the team captain. In FIG. 80 , the graphicalrepresentation shows the amount for each team member as a bar graph andcompares the amount of revenue each team member brought in, incomparison to the projected and/or desired amount of the deal (see thehorizontal orange line for $1.4m. In FIG. 81 , the user may select theMy Deals heading to activate the link. In FIG. 82 , the my deals linkhas been activated and the user may select the my deals link to send theuser to back to the my deals page in FIG. 83 .

FIG. 84 shows an example of a screenshot of an embodiment of the dealhomepage (see also FIG. 34 ) that the user gets to by swiping to theright. In the deal homepage (also called the timeline page), the usermay see information associated with the deal's past and future. Forexample, the user may be able to see that the deal has almost closed asshown by the almost completely orange stage icon (see also FIGS. 34 and50 for explanation of the stage icon). The vertical timeline on theright contains dots of different colors showing different aspects of thedeal that may be reviewed by selecting the dots: dark purple dots mayrepresent events, light purple dots may represent tasks, yellow dots mayrepresent, orange dots may represent the stage, blue dots may representfiles, etc. Selecting the dot pulls up the posts associated with eachaspect of the deal for that time period and/or for that aspect of thedeal (e.g., a task, an event, etc.).

FIG. 85 shows an example of a screenshot of an embodiment of a webpage8500 that is shown to the user to remind the user to schedule an event.In at least one embodiment, the app provides reminders of variousaspects of dealmaking. For example, in FIG. 85 the app may be programmedto send a reminder to the user to “schedule your next sales call” ifnothing has occurred for a set period of time (e.g., 9 days). In theexample of FIG. 85 , the reminder shows up as a yellow box associatedwith the event link. The reminder states, “It's been 9 days since yourlast customer activity. Why don't you schedule your next call?” The partof the sentence that reads, “schedule your next call” is a link that maysend the user to a call page to schedule one or more calls. Remindersmay be set up for any aspect of the deal. For example, a task remindermay also be set up. In at least one embodiment, the set period of timemay be any set period less than the deadline of the deal and may bemeasured in minutes, hours, days, weeks, or months. After a period oftime, or if the link is clicked on, the yellow background disappears(see FIG. 86 ).

In FIG. 87 the user has selected and dragged the timeline into thefuture to schedule activity for the future. Dragging the timeline intothe future is one way to quickly schedule events, tasks, etc. Forexample, in FIG. 87 a user may quickly and efficiently set up one ormore calls. The page may be provided in response to selecting the“schedule your next call” link in FIG. 85 . The page allows the user toset up a call for a series of days around the day in the future that theuser dragged the timeline to. The calls may show up as events on thetimeline. The calls may show up as purple dots on the vertical timelineon the right side of the page.

FIGS. 88-90 shows an example of a screenshot of an embodiment ofwebpages for implementing the process of setting up a call as an event.The user is provided with an event page in FIG. 88 (see also FIG. 37 formore details about the add an event page). The user populates the fieldsas desired with information about the event (see FIGS. 89 and 90 ). Theevent is a “Follow-Up Call: Universal Team,” the date is “Aug. 24, 20121:00 pm,” etc. The user clicks on the green checkmark button to set upthe event and the event icon appears on the vertical timeline on thedate on which the event was scheduled.

In FIG. 91 , the event (follow-up call: Universal Team) posts on thetimeline highlighted (see yellow rectangle). In FIG. 92 , the yellowbackground disappears.

FIGS. 93-96 shows examples of screenshots of embodiments of a webpageshowing different aspects of the side navigation bar (see FIG. 34 forexample). Webpage 9300 may include embodiments of my deals link 9301,stage icon 9302, deal name 9303, deal information 9304, timeline link9305, details link 9307, tasks link 9309, contacts link 9311, deal spacelink 9313, more links 9321, deal details information 9330, and teamphotographs 9390. In other embodiments, webpage 9300 may not have all ofthe elements or components listed above and/or may have other elementsor components instead of or in addition to those listed.

My deals link 9301 is part of the side navigation bar (see FIG. 34 forexample) and, when activated, sends the user to a page that provides theuser with functions and tools to track deals. My deals link is discussedin more detail in FIGS. 76-83 .

Stage icon 9302 shows that the deal is finished or close to finished(see that the orange has completed the circle compared to the stage iconin FIG. 44 ).

Deal name 9303 confirms to the user that the user is on the correct pagefor the deal the user is interested in (see Universal-500 Units).

The deal information 9304 provides the user with a summary of someimportant information with respect to the deal. Deal information mayinclude the revenue, the company, the main contact, and the stage (see“Negotiating”).

The timeline link 9305 is part of the side navigation bar (see FIG. 34for example) and, when activated sends the user to a page that providesthe user with functions and tools to view the timeline. Timeline link isdiscussed in more detail in FIGS. 84-92 .

The details link 9307 is part of the side navigation bar (see FIG. 34for example) and, when activated sends the user to a page that providesthe user with functions and tools to view the details of the deal.Details link has been activated in FIG. 93 .

The tasks link 9309 is part of the side navigation bar (see FIG. 34 forexample) and, when activated sends the user to a page that provides theuser with functions and tools to view the tasks associated with thedeal. The tasks link is discussed in more detail in FIG. 94 .

The contacts link 9311 is part of the side navigation bar (see FIG. 34for example) and, when activated sends the user to a page that providesthe user with functions and tools to view the contacts associated with adeal. Contacts link is discussed in more detail in FIG. 95 .

Deal space link 9313 is part of the side navigation bar (see FIG. 34 forexample) and, when activated sends the user to a page that provides theuser with functions and tools to view the customer deal space to trackthe user's customer interactions.

The timeline link 9305 is discussed in more detail in FIGS. 34, and84-92 , but functions to send the user back to the dealpath homepage(also called the timeline page).

The more links 9321 is part of the side navigation bar (see FIG. 34 forexample) and, includes any links that are not specified on the sidenavigation bar. More links 9321 is discussed in more detail with respectto FIG. 96 .

The deal details information 9330 is shown to a user when the useractivates the details link 9307. The deal details information is shownunder the heading “Deal Details.” The deal details information mayinclude the owner, the name of the company, the stage, the website, theprevious sales total, the name, the owner phone number, the primarycontact, the primary contact email, the primary contact phone number,the last sale, and the primary contact. In at least one embodiment, thedeal details do not include all of the elements listed and/or may haveother elements or components in addition to those listed.

The team photographs 9390 may be shown in the top right-hand corner ofthe page and shows the photographs of the three team members that areinvolved with the deal.

Tasks webpage 9400 may include embodiments of my deals link 9401, stageicon 9402, deal name 9403, deal information 9404, timeline link 9405,details link 9407, tasks link 9409, contacts link 9411, deal space link9413, more links 9421, all tasks pulldown 9330, add a task field 9435,List of tasks 9438 a-g, by due date pulldown 9450, in progress pulldown9440, date field 9445, details field 9448, related to 9460, discussion9465, update 9468, and team photographs 9490. In other embodiments,webpage 9300 may not have all of the elements or components listed aboveand/or may have other elements or components instead of or in additionto those listed.

My deals link 9401, stage icon 9402, deal name 9403, deal information9404, timeline link 9405, details link 9407, tasks link 9409, contactslink 9411, deal space link 9413, more links 9421, and team photographs9490 are the same as deals link 9301, stage icon 9302, deal name 9303,deal information 9304, timeline link 9305, details link 9307, tasks link9309, contacts link 9311, deal space link 9313, more links 9321, andteam photographs 9390, respectively, which were discussed in conjunctionwith FIG. 93 above.

The all tasks pulldown 9330 functions to find a specific task the useris looking for. The tasks are arranged by due date. Therefore, if thetask the user is searching for is a great distance from the presentdate, the user may want to use the by due date pull down to find thetask.

The add a task field 9435 functions to send the user to a page thatprovides the user with functions and tools to the add a task page. Theadd a task page then provides fields to fill out to add a task.

The list of tasks 9438 a-g provides a list of all of the tasks that havebeen scheduled ordered based on due date.

The by due date pulldown 9450 functions to provides the user withfunctions and tools to find a task related to the deal by its due date.Finding a task by the task's due date is particularly useful if the userdoes not remember the title of the task, but does remember the date orrange of dates around which the task fell.

The in progress pulldown 9440 provides a list of all of the tasksrelated to the deal that are still in progress—that have not beencompleted. The tasks are ordered based on due date.

The date field 9445 functions to find tasks related to a specific dealby entering the date the task may have occurred or the date of thedeadline for the task. The tasks that are shown to the user may be tasksthat occurred (or with a deadline) on or within a few days of the date(before or after the date). On page 94, the date field has the defaultof “today” or if there are no tasks on the “today” date, the defaultdate may be “tomorrow.” The task that is associated with the date isshown selected (grayed in).

The details field 9448 may provide to the user or be used to enterdetails about the deal that is selected.

The related to field 9460 may contain the photograph and informationabout the contact or team member that has been assigned the task.

The discussion field 9465 provides the user with functions and tools toenter a comment or other discussion information about the selected task.

The update field 9468 shows the newest contact or team member to add acomment and or provide an update about the selected task.

Tasks webpage 9500 may include embodiments of my deals link 9501, stageicon 9502, deal name 9503, deal information 9504, timeline link 9505,details link 9507, tasks link 9509, contacts link 9511, deal space link9513, more links 9521, contacts list 9530 a-g, sort by name pulldown9550, add contacts bar 9560 and team photographs 9490. In otherembodiments, webpage 9500 may not have all of the elements or componentslisted above and/or may have other elements or components instead of orin addition to those listed.

My deals link 9501, stage icon 9502, deal name 9503, deal information9504, timeline link 9505, details link 9507, tasks link 9509, contactslink 9511, deal space link 9513, more links 9521, and team photographs9590 are the same as deals link 9301, stage icon 9302, deal name 9303,deal information 9304, timeline link 9305, details link 9307, tasks link9309, contacts link 9311, deal space link 9313, more links 9321, andteam photographs 9390, respectively, which were discussed in conjunctionwith FIG. 93 above.

The contacts list 9530 a-g includes all of the contacts related to thedeal with the photograph, the name, the job description or title,whether the user is a member of twitter and facebook, and how manyconnections the user has, how many interactions the user has had andwhen the last interaction occurred, the due date for the deal, and thetelephone number of the contact. The user may also find out moreinformation about the contacts (email, etc.) by selecting the name orphotograph.

The sort by pulldown 9550 functions to sort the contacts based ondifferent aspects (e.g., name, due date, alphabetical, company, twitterfollower, facebook follower, etc.). By sorting the contacts, the usermay find a contact based on a different characteristic. For example, ifthe user may not remember the name, the user might use the company tofind the contact.

The add contacts bar 9560 functions as a link to send the user to a pagewhere the user may add one or more new contacts based on email, socialmedia, or by manually inputting the contact information.

FIG. 96 shows an example of a screenshot of an embodiment of a webpagethat shows what happens when a user activates the more links 9521 on theside navigation bar. A choice of files, quotes, invoices and upgrade isgiven. If there are no quotes or invoices, the link is shown in thebackground and unclickable. If the user chooses the files link, the usermay be navigated to a page showing the files associated with the deal.If the user chooses the upgrade link, the user may be sent to a upgradepage (see FIG. 111 ) where the user may review the different packagesand/or contact the user's sales rep.

FIGS. 97-111 show examples of screenshots of embodiments of webpages forthe manager's experience using salesforce and dealpath, as an example,when a customer requests a discount. The manager (Renee Morgan) maynavigate to the dealpath app when using Salesforce. In FIG. 97 , themanager is introduced to Salesforce through Madison's use of dealpath.The manager quickly realizes the value and wants to replicate thesuccess Madison has had with the rest of her team. In FIGS. 98-111 , themanager is now using a full range of apps to help manage her team andtrack projects.

FIGS. 98-99 shows examples of screenshots of embodiments of the userinterface on the manager's (Renee's) electronic device. The figures showthat Renee has already downloaded Salesforce. In FIG. 98 , Renee taps onthe Salesforce app hub and aggregates across all applications. Themanager also has dealpath, so she gets updates on Madison's deal.

In FIG. 99 , Renee gets a message from Madison Rigsby at Salesforce that“Madison Rigsby requested approval for a discount Im ago”. The messageis shown to Renee as a reminder.

FIG. 100 shows an example of a screenshot of an embodiment of a webpagethat is shown to Renee upon selecting the Salesforce icon on theelectronic device showing the cloud icon with the Salesforce name insideon a blue background. FIG. 101 shows how the salesforce app aggregatesupdates and navigation across apps and is centered around the shared“cloud menu” (see the panel on the left side of the page). The cloudmenu (see FIG. 101 left panel) gives the user a way to jump between appswithout using the device home screen. For example, the user may get tothe deal homepage (the timeline page) by selecting the specific deal(see Universal-500 Units).

FIG. 102 shows how the message from FIG. 99 shows up in Renee's personalmessage center showing how the dealpath app interacts with the personalmessage center. At the bottom of the left panel, next to the photographof Renee Morgan, a message appears showing Madison Rigsby's photograph,the deal (Balco Inc. —200 units), and a message that “Madison Rigsbyrequested a 10% discount $20,000 reduced to $18,000” and allows Renee toaccept or reject the discount by activating either button.

FIGS. 103 and 104 show that the number “1” next to Renee's photographdisappears when Renee select either accept or reject in FIG. 102 .

FIGS. 105-110 show examples of embodiments of webpages for how themanager of a deal may work with dealpath in working the deal. FIGS.105-110 shows examples of what the manager sees when the manageractivates the tasks link. The manager sees any tasks that were createdin dealpath. In FIG. 105 , Renee, the manager, has selected the taskslink in the dealpath app and is shown the tasks opening page.

In FIG. 106 , the manager is given a page that allows the manager tolook at all of the tasks by selecting the my tasks link on the sidenavigation bar. The page provides functions fro the manager to find atask by the task's title (see the pulldown giving a list of tasks), finda task by the task's due date (see the due date pulldown), add a task byinputting the task into the add a task field, choose a task from thelist of tasks below the “review initial quote” heading, find a task thathas not yet been started by using the not started pulldown, enter a dateinto the field (see “Aug. 10, 2012”) to find a task, add details to atask in the details field, and add a comment in the add a comment field.The manager may select a task and the information about the task will beincluded in the fields on the page. After the task is selected, themanager may make changes, additions, deletions, and/or add comments tothe task. The changes will be posted in the posts on the timeline pagein dealpath with reference to the specific deal and/or will be providedvia the deal space page to the appropriate contacts.

The manager may also select the other two links provided on the leftside navigation bar, delegated or following.

FIG. 107 shows how the cloud menu may function with the deal path appwhen a manager is reviewing tasks. The manager may navigate to otherparts of the deal path app using the cloud menu (see also FIG. 101 leftpanel) giving the manager a way to jump between apps without using themanager's device home screen. FIGS. 108-109 show what the manager seeswhen the manager selects the feeds link in the cloud menu. The feeds(also called “posts”) are provided for the date that the link wasselected (e.g., today). The manager may move to earlier or later datedfeeds by swiping up or down in the feeds area. In at least oneembodiment, the feeds are a subscription that informs the manager ifthere is a change. The manager may choose which deals, tasks, events,etc. to subscribe to for updates.

FIG. 110 shows other links and/or options provided by the cloud menu ifthe manager chooses to swipe down on the cloud menu, including specificdeals, apps, communities, and settings.

FIG. 111 shows an example of a screenshot of an embodiment of a packagescreenshot 111000 that is shown to a user upon activating any of theupgrade links showing the different packages available for the dealpathapp. Package Webpage 11100 may include embodiments of webpage title11101, webpage information 11102, contact my rep button 11103, my dealslink 11104, personal link 11105, apps link 11106, security link 11107,notifications link 11108, upgrade link 11109, free package 11110,professional package 11120, professional package button 11125,enterprise package 11130, enterprise package button 11135, unlimitedpackage 11140, unlimited package button 11145, social media integrationinformation 11150, insights and analytics information 11160, and numberO 11190. In other embodiments, webpage 9500 may not have all of theelements or components listed above and/or may have other elements orcomponents instead of or in addition to those listed.

My deals link 11101, stage icon 11102, deal name 11103, deal information11104, timeline link 11105, details link 11107, tasks link 11109,contacts link 11111, deal space link 11113, more links 11121, and teamphotographs 11190 are the same as deals link 9301, stage icon 9302, dealname 9303, deal information 9304, timeline link 9305, details link 9307,tasks link 9309, contacts link 9311, deal space link 9313, more links9321, and team photographs 9390, respectively, which were discussed inconjunction with FIG. 93 above.

System Overview

FIG. 112 illustrates an example of a block diagram of a computer systemfor use with a system and methods for managing business deals (see also11312A-D with reference to FIG. 113 ). Computer system 11200 may includeembodiments of output system 11202, input system 11204, communicationssystem 11206, memory system 11208, processor system 11210, andinput/output system 11212. In other embodiments, computer system 11200may not have all of the elements or components listed above and/or mayhave other elements or components instead of or in addition to thoselisted. Computer system 11200 is an example of a computer that may beused as computer in any of FIGS. 1-111 and 113-114 .

Output system 11202 may include any one of, some of, any combination of,or all of a monitor system, a handheld display system, a printer system,a speaker system, a connection or interface system to a sound system, aninterface system to peripheral devices and/or a connection and/orinterface system to a computer system, intranet, and/or internet, forexample.

Input system 11204 may include any one of, some of, any combination of,or all of a keyboard system, a mouse system, a track ball system, atrack pad system, buttons on a handheld system, a scanner system, amicrophone system, a connection to a sound system, and/or a connectionand/or interface system to a computer system, intranet, and/or internet(e.g., IrDA, USB), for example.

Communications system 11206 communicatively links output system 11202,input system 11204, memory system 11208, processor system 11210, and/orinput/output system 11212 to each other. Communications system 11206 mayinclude any one of, some of, any combination of, or all of electricalcables, fiber optic cables, and/or means of sending signals through airor water (e.g. wireless communications), or the like. Some examples ofmeans of sending signals through air and/or water include systems fortransmitting electromagnetic waves such as infrared and/or radio wavesand/or systems for sending sound waves.

Memory system 11208 may include, for example, any one of, some of, anycombination of, or all of a long term storage system, such as a harddrive; a short term storage system, such as random access memory; aremovable storage system, such as a floppy drive or a removable drive;and/or flash memory. Memory system 11208 may include one or moremachine-readable mediums that may store a variety of different types ofinformation. The term machine-readable medium is used to refer to anynontransitory machine readable medium capable carrying information thatis readable by a machine. One example of a machine-readable medium is acomputer-readable medium. Memory system 11208 may include controlinstructions for sending to controllers for controlling presentationpanels.

Processor system 11210 may include any one of, some of, any combinationof, or all of multiple parallel processors, a single processor, a systemof processors having one or more central processors and/or one or morespecialized processors dedicated to specific tasks. Processor carriesout the machine instructions stored in memory system 11208.

Input/output system 11212 may include devices that have the dualfunction as input and output devices. For example, input/output system11212 may include one or more touch sensitive screens, which display animage and therefore are an output device and accept input when thescreens are pressed by a finger or stylus, for example. The touchsensitive screens may be sensitive to heat and/or pressure. One or moreof the input/output devices may be sensitive to a voltage or currentproduced by a stylus, for example. Input/output system 11212 isoptional, and may be used in addition to or in place of output system11202 and/or input system 11204.

FIG. 113 illustrates a block diagram of an environment 11310 wherein anon-demand database service might be used. Environment 11310 may includeuser systems 11312, network 11314, system 11316, processor system 11317,application platform 11318, network interface 11320, tenant data storage11322, system data storage 11324, program code 11326, and process space11328. In other embodiments, environment 11310 may not have all of thecomponents listed and/or may have other elements instead of, or inaddition to, those listed above.

Environment 11310 is an environment in which an on-demand databaseservice exists. User system 11312 may be any machine or system that isused by a user to access a database user system. For example, any ofuser systems 11312 may be a handheld computing device, a mobile phone, alaptop computer, a work station, and/or a network of computing devices.As illustrated in FIG. 113 (and in more detail in FIG. 114 ) usersystems 11312 might interact via a network 11314 with an on-demanddatabase service, which is system 11316.

An on-demand database service, such as system 11316, is a databasesystem that is made available to outside users that do not need tonecessarily be concerned with building and/or maintaining the databasesystem, but instead may be available for their use when the users needthe database system (e.g., on the demand of the users). Some on-demanddatabase services may store information from one or more tenants storedinto tables of a common database image to form a multi-tenant databasesystem (MTS). Accordingly, “on-demand database service 11316” and“system 11316” will be used interchangeably herein. A database image mayinclude one or more database objects. A relational database managementsystem (RDMS) or the equivalent may execute storage and retrieval ofinformation against the database object(s). Application platform 11318may be a framework that allows the applications of system 11316 to run,such as the hardware and/or software, e.g., the operating system. In anembodiment, on-demand database service 11316 may include an applicationplatform 11318 that enables creation, managing and executing one or moreapplications developed by the provider of the on-demand databaseservice, users accessing the on-demand database service via user systems11312, or third party application developers accessing the on-demanddatabase service via user systems 11312.

The users of user systems 11312 may differ in their respectivecapacities, and the capacity of a particular user system 11312 might beentirely determined by permissions (permission levels) for the currentuser. For example, where a salesperson is using a particular user system11312 to interact with system 11316, that user system has the capacitiesallotted to that salesperson. However, while an administrator is usingthat user system to interact with system 11316, that user system has thecapacities allotted to that administrator. In systems with ahierarchical role model, users at one permission level may have accessto applications, data, and database information accessible by a lowerpermission level user, but may not have access to certain applications,database information, and data accessible by a user at a higherpermission level. Thus, different users will have different capabilitieswith regard to accessing and modifying application and databaseinformation, depending on a user's security or permission level.

Network 11314 is any network or combination of networks of devices thatcommunicate with one another. For example, network 11314 may be any oneor any combination of a LAN (local area network), WAN (wide areanetwork), telephone network, wireless network, point-to-point network,star network, token ring network, hub network, or other appropriateconfiguration. As the most common type of computer network in currentuse is a TCP/IP (Transfer Control Protocol and Internet Protocol)network, such as the global internetwork of networks often referred toas the “Internet” with a capital “I,” that network will be used in manyof the examples herein. However, it should be understood that thenetworks that the one or more implementations might use are not solimited, although TCP/IP is a frequently implemented protocol.

User systems 11312 might communicate with system 11316 using TCP/IP and,at a higher network level, use other common Internet protocols tocommunicate, such as HTTP, FTP, AFS, WAP, etc. In an example where HTTPis used, user system 11312 might include an HTTP client commonlyreferred to as a “browser” for sending and receiving HTTP messages toand from an HTTP server at system 11316. Such an HTTP server might beimplemented as the sole network interface between system 11316 andnetwork 11314, but other techniques might be used as well or instead. Insome implementations, the interface between system 11316 and network11314 includes load sharing functionality, such as round-robin HTTPrequest distributors to balance loads and distribute incoming HTTPrequests evenly over a plurality of servers. At least as for the usersthat are accessing that server, each of the plurality of servers hasaccess to the MTS' data; however, other alternative configurations maybe used instead.

In one embodiment, system 11316, shown in FIG. 113 , implements aweb-based customer relationship management (CRM) system. For example, inone embodiment, system 11316 includes application servers configured toimplement and execute CRM software applications as well as providerelated data, code, forms, webpages and other information to and fromuser systems 11312 and to store to, and retrieve from, a database systemrelated data, objects, and Webpage content. With a multi-tenant system,data for multiple tenants may be stored in the same physical databaseobject, however, tenant data typically is arranged so that data of onetenant is kept logically separate from that of other tenants so that onetenant does not have access to another tenant's data, unless such datais expressly shared. In certain at least one embodiment, system 11316implements applications other than, or in addition to, a CRMapplication. For example, system 11316 may provide tenant access tomultiple hosted (standard and custom) applications, including a CRMapplication. User (or third party developer) applications, which may ormay not include CRM, may be supported by the application platform 618,which manages creation, storage of the applications into one or moredatabase objects and executing of the applications in a virtual machinein the process space of the system 11316.

One arrangement for elements of system 11316 is shown in FIG. 113 ,including a network interface 11320, application platform 11318, tenantdata storage 11322 for tenant data 11423, system data storage 11324 forsystem data 11425 accessible to system 11316 and possibly multipletenants, program code 11326 for implementing various functions of system11316, and a process space 11328 for executing MTS system processes andtenant-specific processes, such as running applications as part of anapplication hosting service. Additional processes that may execute onsystem 11316 include database indexing processes.

Several elements in the system shown in FIG. 113 include conventional,well-known elements that are explained only briefly here. For example,each user system 11312 could include a desktop personal computer,workstation, laptop, PDA, cell phone, or any wireless access protocol(WAP) enabled device or any other computing device capable ofinterfacing directly or indirectly to the Internet or other networkconnection. User system 11312 typically runs an HTTP client, e.g., abrowsing program, such as Microsoft's Internet Explorer browser,Netscape's Navigator browser, Opera's browser, or a WAP-enabled browserin the case of a cell phone, PDA or other wireless device, or the like,allowing a user (e.g., subscriber of the multi-tenant database system)of user system 11312 to access, process and view information, pages andapplications available to it from system 11316 over network 11314. Eachuser system 11312 also typically includes one or more user interfacedevices, such as a keyboard, a mouse, trackball, touch pad, touchscreen, pen or the like, for interacting with a graphical user interface(GUI) provided by the browser on a display (e.g., a monitor screen, LCDdisplay, etc.) in conjunction with pages, forms, applications and otherinformation provided by system 11316 or other systems or servers. Forexample, the user interface device may be used to access data andapplications hosted by system 11316, and to perform searches on storeddata, and otherwise allow a user to interact with various GUI pages thatmay be presented to a user. As discussed above, embodiments are suitablefor use with the Internet, which refers to a specific globalinternetwork of networks. However, it should be understood that othernetworks may be used instead of the Internet, such as an intranet, anextranet, a virtual private network (VPN), a non-TCP/IP based network,any LAN or WAN or the like.

According to one embodiment, each user system 11312 and all of itscomponents are operator configurable using applications, such as abrowser, including computer code run using a central processing unitsuch as an Intel Pentium® processor or the like. Similarly, system 11316(and additional instances of an MTS, where more than one is present) andall of their components might be operator configurable usingapplication(s) including computer code to run using a central processingunit such as processor system 11317, which may include an Intel Pentium®processor or the like, and/or multiple processor units. A computerprogram product embodiment includes a machine-readable storage medium(media) having instructions stored thereon/in which may be used toprogram a computer to perform any of the processes of the embodimentsdescribed herein. Computer code for operating and configuring system11316 to intercommunicate and to process webpages, applications andother data and media content as described herein are preferablydownloaded and stored on a hard disk, but the entire program code, orportions thereof, may also be stored in any other volatile ornon-volatile memory medium or device as is well known, such as a ROM orRAM, or provided on any media capable of storing program code, such asany type of rotating media including floppy disks, optical discs,digital versatile disk (DVD), compact disk (CD), microdrive, andmagneto-optical disks, and magnetic or optical cards, nanosystems(including molecular memory ICs), or any type of media or devicesuitable for storing instructions and/or data. Additionally, the entireprogram code, or portions thereof, may be transmitted and downloadedfrom a software source over a transmission medium, e.g., over theInternet, or from another server, as is well known, or transmitted overany other conventional network connection as is well known (e.g.,extranet, VPN, LAN, etc.) using any communication medium and protocols(e.g., TCP/IP, HTTP, HTTPS, Ethernet, etc.) as are well known. It willalso be appreciated that computer code for implementing embodiments maybe implemented in any programming language that may be executed on aclient system and/or server or server system such as, for example, C,C++, HTML, any other markup language, Java™, JavaScript, ActiveX, anyother scripting language, such as VBScript, and many other programminglanguages as are well known may be used. (Java™ is a trademark of SunMicrosystems, Inc.).

According to one embodiment, each system 11316 is configured to providewebpages, forms, applications, data and media content to user (client)systems 11312 to support the access by user systems 11312 as tenants ofsystem 11316. As such, system 11316 provides security mechanisms to keepeach tenant's data separate unless the data is shared. If more than oneMTS is used, they may be located in close proximity to one another(e.g., in a server farm located in a single building or campus), or theymay be distributed at locations remote from one another (e.g., one ormore servers located in city A and one or more servers located in cityB). As used herein, each MTS could include one or more logically and/orphysically connected servers distributed locally or across one or moregeographic locations. Additionally, the term “server” is meant toinclude a computer system, including processing hardware and processspace(s), and an associated storage system and database application(e.g., OODBMS or RDBMS) as is well known in the art. It should also beunderstood that “server system” and “server” are often usedinterchangeably herein. Similarly, the database object described hereinmay be implemented as single databases, a distributed database, acollection of distributed databases, a database with redundant online oroffline backups or other redundancies, etc., and might include adistributed database or storage network and associated processingintelligence.

FIG. 114 also illustrates environment 11310. However, in FIG. 114elements of system 11316 and various interconnections in an embodimentare further illustrated. FIG. 114 shows that user system 11312 mayinclude processor system 11312A, memory system 11312B, input system11312C, and output system 11312D. FIG. 113 shows network 11314 andsystem 11316. FIG. 114 also shows that system 11316 may include tenantdata storage 11322, tenant data 11423, system data storage 11324, systemdata 11425, User Interface (UI) 11430, Application Program Interface(API) 11432, PL/SOQL 11434, save routines 11436, application setupmechanism 11438, applications servers 114001-11400N, system processspace 11142, tenant process spaces 11144, tenant management processspace 11310, tenant storage area 11312, user storage 11314, andapplication metadata 11316. In other embodiments, environment 11310 maynot have the same elements as those listed above and/or may have otherelements instead of, or in addition to, those listed above.

User system 11312, network 11314, system 11316, tenant data storage11322, and system data storage 11324 were discussed above in FIG. 113 .Regarding user system 11312, processor system 11312A may be anycombination of one or more processors. Memory system 11312B may be anycombination of one or more memory devices, short term, and/or long termmemory. Input system 11312C may be any combination of input devices,such as one or more keyboards, mice, trackballs, scanners, cameras,and/or interfaces to networks. Output system 11312D may be anycombination of output devices, such as one or more monitors, printers,and/or interfaces to networks. As shown by FIG. 113 , system 11316 mayinclude a network interface 11320 (of FIG. 113 ) implemented as a set ofHTTP application servers 11400, an application platform 11318, tenantdata storage 11322, and system data storage 11324. Also shown is systemprocess space 11302, including individual tenant process spaces 11304and a tenant management process space 11310. Each application server11400 may be configured to tenant data storage 11322 and the tenant data11423 therein, and system data storage 11324 and the system data 11425therein to serve requests of user systems 11312. The tenant data 11423might be divided into individual tenant storage areas 11312, which maybe either a physical arrangement and/or a logical arrangement of data.Within each tenant storage area 11312, user storage 11314 andapplication metadata 11316 might be similarly allocated for each user.For example, a copy of a user's most recently used (MRU) items might bestored to user storage 11314. Similarly, a copy of MRU items for anentire organization that is a tenant might be stored to tenant storagearea 11312. A UI 11430 provides a user interface and an API 11432provides an application programmer interface to system 11316 residentprocesses to users and/or developers at user systems 11312. The tenantdata and the system data may be stored in various databases, such as oneor more Oracle™ databases.

Application platform 11318 includes an application setup mechanism 11438that supports application developers' creation and management ofapplications, which may be saved as metadata into tenant data storage11322 by save routines 11436 for execution by subscribers as one or moretenant process spaces 11304 managed by tenant management process 11310for example. Invocations to such applications may be coded using PL/SOQL11434 that provides a programming language style interface extension toAPI 11432. A detailed description of some PL/SOQL language embodimentsis discussed in commonly owned co-pending U.S. Provisional PatentApplication 60/828,192 entitled, PROGRAMMING LANGUAGE METHOD AND SYSTEMFOR EXTENDING APIS TO EXECUTE IN CONJUNCTION WITH DATABASE APIS, byCraig Weissman, filed Oct. 4, 2006, which is incorporated in itsentirety herein for all purposes. Invocations to applications may bedetected by one or more system processes, which manages retrievingapplication metadata 11316 for the subscriber making the invocation andexecuting the metadata as an application in a virtual machine.

Each application server 11400 may be communicably coupled to databasesystems, e.g., having access to system data 11425 and tenant data 11423,via a different network connection. For example, one application server114001 might be coupled via the network 11314 (e.g., the Internet),another application server 11400N-1 might be coupled via a directnetwork link, and another application server 11400N might be coupled byyet a different network connection. Transfer Control Protocol andInternet Protocol (TCP/IP) are typical protocols for communicatingbetween application servers 11400 and the database system. However, itwill be apparent to one skilled in the art that other transportprotocols may be used to optimize the system depending on the networkinterconnect used.

In certain at least one embodiment, each application server 11400 isconfigured to handle requests for any user associated with anyorganization that is a tenant. Because it is desirable to be able to addand remove application servers from the server pool at any time for anyreason, there is preferably no server affinity for a user and/ororganization to a specific application server 11400. In one embodiment,therefore, an interface system implementing a load balancing function(e.g., an F5 Big-IP load balancer) is communicably coupled between theapplication servers 11400 and the user systems 11312 to distributerequests to the application servers 11400. In one embodiment, the loadbalancer uses a least connections algorithm to route user requests tothe application servers 11400. Other examples of load balancingalgorithms, such as round robin and observed response time, also may beused. For example, in certain at least one embodiment, three consecutiverequests from the same user could hit three different applicationservers 11400, and three requests from different users could hit thesame application server 11400. In this manner, system 11316 ismulti-tenant, wherein system 11316 handles storage of, and access to,different objects, data and applications across disparate users andorganizations.

As an example of storage, one tenant might be a company that employs asales force where each salesperson uses system 11316 to manage theirsales process. Thus, a user might maintain contact data, leads data,customer follow-up data, performance data, goals and progress data,etc., all applicable to that user's personal sales process (e.g., intenant data storage 11322). In an example of a MTS arrangement, sinceall of the data and the applications to access, view, modify, report,transmit, calculate, etc., may be maintained and accessed by a usersystem having nothing more than network access, the user may manage hisor her sales efforts and cycles from any of many different user systems.For example, if a salesperson is visiting a customer and the customerhas Internet access in their lobby, the salesperson may obtain criticalupdates as to that customer while waiting for the customer to arrive inthe lobby.

While each user's data might be separate from other users' dataregardless of the employers of each user, some data might beorganization-wide data shared or accessible by a plurality of users orall of the users for a given organization that is a tenant. Thus, theremight be some data structures managed by system 11316 that are allocatedat the tenant level while other data structures might be managed at theuser level. Because an MTS might support multiple tenants includingpossible competitors, the MTS should have security protocols that keepdata, applications, and application use separate. Also, because manytenants may opt for access to an MTS rather than maintain their ownsystem, redundancy, up-time, and backup are additional functions thatmay be implemented in the MTS. In addition to user-specific data andtenant specific data, system 11316 might also maintain system level datausable by multiple tenants or other data. Such system level data mightinclude industry reports, news, postings, and the like that are sharableamong tenants.

In certain at least one embodiment, user systems 11312 (which may beclient systems) communicate with application servers 11400 to requestand update system-level and tenant-level data from system 11316 that mayrequire sending one or more queries to tenant data storage 11322 and/orsystem data storage 11324. System 11316 (e.g., an application server11400 in system 11316) automatically generates one or more SQLstatements (e.g., one or more SQL queries) that are designed to accessthe desired information. System data storage 11324 may generate queryplans to access the requested data from the database.

Each database may generally be viewed as a collection of objects, suchas a set of logical tables, containing data fitted into predefinedcategories. A “table” is one representation of a data object, and may beused herein to simplify the conceptual description of objects and customobjects. It should be understood that “table” and “object” may be usedinterchangeably herein. Each table generally contains one or more datacategories logically arranged as columns or fields in a viewable schema.Each row or record of a table contains an instance of data for eachcategory defined by the fields. For example, a CRM database may includea table that describes a customer with fields for basic contactinformation such as name, address, phone number, fax number, etc.Another table might describe a purchase order, including fields forinformation such as customer, product, sale price, date, etc. In somemulti-tenant database systems, standard entity tables might be providedfor use by all tenants. For CRM database applications, such standardentities might include tables for Account, Contact, Lead, andOpportunity data, each containing pre-defined fields. It should beunderstood that the word “entity” may also be used interchangeablyherein with “object” and “table”.

In some multi-tenant database systems, tenants may be allowed to createand store custom objects, or they may be allowed to customize standardentities or objects, for example by creating custom fields for standardobjects, including custom index fields. U.S. patent application Ser. No.10/81131,161, filed Apr. 2, 2004, entitled “Custom Entities and Fieldsin a Multi-Tenant Database System”, and which is hereby incorporatedherein by reference, teaches systems and methods for creating customobjects as well as customizing standard objects in a multi-tenantdatabase system. In certain at least one embodiment, for example, allcustom entity data rows are stored in a single multi-tenant physicaltable, which may contain multiple logical tables per organization. It istransparent to customers that their multiple “tables” are in fact storedin one large table or that their data may be stored in the same table asthe data of other customers.

Method for Using the Environment (FIG. 115 )

FIG. 115 shows a flowchart of an example of a method 11500 of usingenvironment 11310. In step 11510, user system 11312 (FIGS. 113 and 114 )establishes an account. In step 11512, one or more tenant process spaces11404 (FIG. 114 ) are initiated on behalf of user system 11312, whichmay also involve setting aside space in tenant space 11412 (FIG. 114 )and tenant data 11414 (FIG. 114 ) for user system 11312. Step 11512 mayalso involve modifying application metadata to accommodate user system11312. In step 11514, user system 11312 uploads data. In step 11516, oneor more data objects are added to tenant data 11414 where the datauploaded is stored. In step 11518, the methods associated with FIGS.1-111 may be implemented. In another embodiment, although depicted asdistinct steps in FIG. 115 , steps 11502-11518 may not be distinctsteps. In other embodiments, method 11500 may not have all of the abovesteps and/or may have other steps in addition to, or instead of, thoselisted above. The steps of method 11500 may be performed in anotherorder. Subsets of the steps listed above as part of method 11500 may beused to form their own method.

Method for Creating the Environment (FIG. 116 )

FIG. 116 is a method of making environment 11610, in step 11602, usersystem 11312 (FIGS. 113 and 114 ) is assembled, which may includecommunicatively coupling one or more processors, one or more memorydevices, one or more input devices (e.g., one or more mice, keyboards,and/or scanners), one or more output devices (e.g., one more printers,one or more interfaces to networks, and/or one or more monitors) to oneanother.

In step 11604, system 11316 (FIGS. 113 and 114 ) is assembled, which mayinclude communicatively coupling one or more processors, one or morememory devices, one or more input devices (e.g., one or more mice,keyboards, and/or scanners), one or more output devices (e.g., one moreprinters, one or more interfaces to networks, and/or one or moremonitors) to one another. Additionally assembling system 11316 mayinclude installing application platform 11318, network interface 11320,tenant data storage 11322, system data storage 11324, system data 11425,program code 11326, process space 11328, UI 11430, API 11432, PL/SOQL11434, save routine 11436, application setup mechanism 11438,applications servers 100 ₁-IOON, system process space 102, tenantprocess spaces 11404, tenant management process space 110, tenant space11412, tenant data 11414, and application metadata 116 (FIG. 114 ).

In step 11606, user system 11312 is communicatively coupled to network11404. In step 13208, system 11316 is communicatively coupled to network11404 allowing user system 11312 and system 11316 to communicate withone another (FIG. 114 ). In step 13210, one or more instructions may beinstalled in system 11316 (e.g., the instructions may be installed onone or more machine readable media, such as computer readable media,therein) and/or system 11316 is otherwise configured for performing thesteps of methods associated with FIGS. 1-111 . In an embodiment, each ofthe steps of method 11600 is a distinct step. In another embodiment,although depicted as distinct steps in FIG. 116 , steps 11602-11610 maynot be distinct steps. In other embodiments, method 11600 may not haveall of the above steps and/or may have other steps in addition to, orinstead of, those listed above. The steps of method 11600 may beperformed in another order. Subsets of the steps listed above as part ofmethod 11600 may be used to form their own method.

While one or more implementations have been described by way of exampleand in terms of the specific embodiments, it is to be understood thatone or more implementations are not limited to the disclosedembodiments. To the contrary, it is intended to cover variousmodifications and similar arrangements as would be apparent to thoseskilled in the art. Therefore, the scope of the appended claims shouldbe accorded the broadest interpretation so as to encompass all suchmodifications and similar arrangements. For example, any of the GUI's,functions, navigation bars, and webpages could be customized for aparticular customer or business to have functions more specific to thetype of business (e.g., law firm, bank, grocery store, investment bank,advertising agency, etc.

The invention claimed is:
 1. A system comprising: a database systemimplemented using a server system comprising one or more hardwareprocessors, the database system configurable to cause: obtaining leadinformation from a lead stored as a database record in a database;displaying, on a display: the lead information in one or more sectionscomprising communications, activities, meetings and tasks associatedwith the lead, work information identifying work assigned to a user in adynamic sales environment, the work comprising following up on acommunication associated with the lead and/or attending a meetingassociated with the lead, and relationship information providing areminder and/or a notification about one or more items related to thelead; and processing data indicating a user selection of a graphicalelement for lead activity information, the processing of the datacomprising: retrieving lead activity information from one or moredatabase records, and displaying the lead activity information on thedisplay.
 2. The system of claim 1, wherein a meeting associated with thelead is selectable to cause display of details comprising of one or moreof: a meeting title, a link to a database record associated with themeeting, a meeting description, a meeting location, a meeting starttime, meeting participants, meeting attendees, a link to a list ofattendees, or a map of a meeting location.
 3. The system of claim 1, thedatabase system further configurable to cause: generating the workinformation based on work data stored in one or more of: a salesdatabase, an email inbox, or a calendar.
 4. The system of claim 1, thedatabase system further configurable to cause: displaying a plurality offeed items associated with the lead, the feed items comprising one ormore past feed items representing one or more past events and one ormore future feed items representing one or more future events.
 5. Thesystem of claim 4, wherein a feed item identifies one or more of: a taskassociated with the lead, a file associated with the lead, or a saleassociated with the lead.
 6. The system of claim 4, wherein a feed itemidentifies one or more of: a contact, an account, an opportunity, areport, a dashboard, an instant messenger, an email service, workabilityon a device, mobile access, private messaging, lead management, a massemail template, social media monitoring, role-based sharing, role-basedsecurity or storage.
 7. The system of claim 1, wherein the leadinformation is displayed in a user interface configured to allow a userto select, view, add or change a timeline, the work information, and therelationship information.
 8. A non-transitory computer-readable mediumstoring computer-readable program code capable of being executed by oneor more processors when retrieved from the non-transitorycomputer-readable medium, the program code comprising instructionsconfigurable to cause: obtaining lead information from a lead stored asa database record in a database; displaying, on a display: the leadinformation in one or more sections comprising communications,activities, meetings and tasks associated with the lead, workinformation identifying work assigned to a user in a dynamic salesenvironment, the work comprising following up on a communicationassociated with the lead and/or attending a meeting associated with thelead, and relationship information providing a reminder and/or anotification about one or more items related to the lead; and processingdata indicating a user selection of a graphical element for leadactivity information, the processing of the data comprising: retrievinglead activity information from one or more database records, anddisplaying the lead activity information on the display.
 9. Thenon-transitory computer-readable medium of claim 8, wherein a meetingassociated with the lead is selectable to cause display of detailscomprising of one or more of: a meeting title, a link to a databaserecord associated with the meeting, a meeting description, a meetinglocation, a meeting start time, meeting participants, meeting attendees,a link to a list of attendees, or a map of a meeting location.
 10. Thenon-transitory computer-readable medium of claim 8, the instructionsfurther configurable to cause: generating the work information based onwork data stored in one or more of: a sales database, an email inbox, ora calendar.
 11. The non-transitory computer-readable medium of claim 8,the instructions further configurable to cause: displaying a pluralityof feed items associated with the lead, the feed items comprising one ormore past feed items representing one or more past events and one ormore future feed items representing one or more future events.
 12. Thenon-transitory computer-readable medium of claim 11, wherein a feed itemidentifies one or more of: a task associated with the lead, a fileassociated with the lead, or a sale associated with the lead.
 13. Thenon-transitory computer-readable medium of claim 11, wherein a feed itemidentifies one or more of: a contact, an account, an opportunity, areport, a dashboard, an instant messenger, an email service, workabilityon a device, mobile access, private messaging, lead management, a massemail template, social media monitoring, role-based sharing, role-basedsecurity or storage.
 14. The non-transitory computer-readable medium ofclaim 8, wherein the lead information is displayed in a user interfaceconfigured to allow a user to select, view, add or change a timeline,the work information, and the relationship information.
 15. A methodcomprising: obtaining lead information from a lead stored as a databaserecord in a database; causing display, on a display, of: the leadinformation in one or more sections comprising communications,activities, meetings and tasks associated with the lead, workinformation identifying work assigned to a user in a dynamic salesenvironment, the work comprising following up on a communicationassociated with the lead and/or attending a meeting associated with thelead, and relationship information providing a reminder and/or anotification about one or more items related to the lead; and processingdata indicating a user selection of a graphical element for leadactivity information, the processing of the data comprising: retrievinglead activity information from one or more database records, anddisplaying the lead activity information on the display.
 16. The methodof claim 15, wherein a meeting associated with the lead is selectable tocause display of details comprising of one or more of: a meeting title,a link to a database record associated with the meeting, a meetingdescription, a meeting location, a meeting start time, meetingparticipants, meeting attendees, a link to a list of attendees, or a mapof a meeting location.
 17. The method of claim 15, further comprising:generating the work information based on work data stored in one or moreof: a sales database, an email inbox, or a calendar.
 18. The method ofclaim 15, further comprising: causing display of a plurality of feeditems associated with the lead, the feed items comprising one or morepast feed items representing one or more past events and one or morefuture feed items representing one or more future events.
 19. The methodof claim 18, wherein a feed item identifies one or more of: a taskassociated with the lead, a file associated with the lead, or a saleassociated with the lead.
 20. The method of claim 18, wherein a feeditem identifies one or more of: a contact, an account, an opportunity, areport, a dashboard, an instant messenger, an email service, workabilityon a device, mobile access, private messaging, lead management, a massemail template, social media monitoring, role-based sharing, role-basedsecurity or storage.